[Resolved] Samsung Service Centre — Ac installation

Mahulima

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700028
Website:	Samsung india

My ac has been installed on 15th March 2016, during installation they haven't jammed the walls so due to that in this rainy season water is coming inside and it is effecting the ac and the wall.I have registered a complain in Samsung service centre, S.N Enterprise, B-30, katjunagar, Kolkata-700032, ph no: [protected]/41 on 23rd August 2016 but the concerned person "Mr. Papu", ph no: [protected], is not showing any interest to do the work, every time I call him he tells he is coming next day and doesn't come.its been a month I have registered a complain and the work is not done and when I call the service centre they tell Mr. Papu have to do we cant help.If this is not solved my ac will be damaged.I want action to be taken against Mr. Papu and my work to be done as quick as possible. Please help me.

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Sep 15, 2016

Complaint marked as Resolved

not resolved

Samsung India customer support has been notified about the posted complaint.

Sep 15, 2016

Updated by Mahulima My ac has been installed on 15th March 2016, during installation they haven't jammed the walls so due to that in this rainy season water is coming inside and it is effecting the ac and the wall.I have registered a complain in Samsung service centre, S.N Enterprise, B-30, katjunagar, Kolkata-700032, ph no: [protected]/41 on 23rd August 2016 but the concerned person "Mr. Papu", ph no: [protected], is not showing any interest to do the work, every time I call him he tells he is coming next day and doesn't come.its been a month I have registered a complain and the work is not done and when I call the service centre they tell Mr. Papu have to do we cant help.If this is not solved my ac will be damaged.I want action to be taken against Mr. Papu and my work to be done as quick as possible. Please help me.

Verified Support

Sep 16, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd