Samsung — Service Related Complain

Address:

Ranchi, Jharkhand

Dear Sir, I am your customer since Oct 2014. I am purchased the Mobile Handset Model No:-SMN750. On this monday morning i m facing issue related touch is not working on morning so that i goes on your service center they told me that your touch screen to be change and we don't have the touch pad for the same model and the same will change within 2 days. When i gave the mobile today they called that your mobile is physically damage and we are not going to change this right now. I have a query that when i came on this monday date 13th July then they not showing me that your handset is physically damage how they can't see if my mobile set is physically damage. As per what I see on my mobile there is minor scratch is on screen and some on side by side. Your Representative says me first that we cant change this because the set is physically damage when i want explanation they goes on some talk with there boss and then they said " Bhai tera jo mobile hai wo gira hua hai aur side me dekho, hamare service center ko last month 6 lakh ka penalty mara gaya hai to ham nahi kar sakte kuch." In this case where is mine issue why should a customer is suffered when you debit your agency and if you debit your agency then they collect the same amount from customer by saying the device is physically damage. If your are unable to give the proper service they why are you people says that you are giving 1 year warranty to your product. If you are not resolving my then i am having no issue to go to the Consumer court because i paid 22950 not to listing your person's that 'Bhai ye jo mobile hai wo phisically damage hai ab to paise lagange." Waiting for quick response My Complaint no is:-419784ll98 Regards Hussain [protected]