Samsung — Split AC Not working

Address:

Gurgaon, Haryana

I purchased a Samsung Split AC 3-4 years back. This year also I got the AC serviced and when I started, the AC was not cooling. Since was a company fitted AC, sintead og going for a local Vendor, I submitted a complaint for AC not working on Samsung Customer Care on Saturday i.e.25th April 2015, a Saumsung representative (named Ashraf) visited us on Sunday i.e.26th April 2015 and he said that there is some gas problem because of which the AC is not cooling. So he said that another Samsung representative would come on Monday and would check and if there is no gas he would charge Rs.3000 around for gas and if some other problem is there, would charge Rs.8500 for that. But before saying anything, he would first come and check. Today I received a call from another Samsung Represenative (named Imran) and he said that the condersor is not working and he would charge Rs.8500 and he would only visit, once he receives the confirmation from us for the parts. The best worst part is he said that he won't visit before that. and said all this on phone without even checking. 1) So what is the Samsung Company for this. Even a local vednor comes and check and do you think I would just say yes for a part of Rs.8500 on phone. Requets you to resolve this issue on a priroty.