Samsung — Split ac out of order

Address:Kanpur, Uttar Pradesh

This in regard to your reply dated 18aug 2015/16:01/ref[protected] as i had words with you that i mailed to the ceo desk regarding the same matter of refund/replacement to be considered in my case and the problem being faced by the customer continously regardless of no.of calls and mails being done to reach the right authority to my solution is still not been processed or takeext on n after.i mailed to the ceos desk the following text on 14th aug n even aftr the mail reply of getting it received, i have no got reply from the same .being annoyed from u rendering poor services i am expecting a quick reply for the same And on the matter of my voc been closed without my consent that is the voice of the customer has no place or value in regards to ur samsung company.what does voc means at ur end if the customer has no right to raise his/her voice and without the consent of customer how can the company close it at their own end.if you talk about the norms of your company then what does the voc means .it is simply a disrespect of the voice reaised up by the customer, which is my consumer right.your company is simply raising this matter to the consumer forum. sir/madam, This is to bring in your kind notice that i purchased a samsung split ac on 30 nov 2013 and since then i am facing cooling problem due to one or other reasons(parts being out of order).my ref no.is [protected] the details are : three times gas charging within a period of one year ([protected], [protected]) on 5 july 15 again there was a prob of over icing and gas leakage and then condensor was replaced([protected]). again within a period of 15 days the connectors were shorted which was repaired and once again after a day the compressor was out of order([protected]). i called up at customer care more than 20 times a day and then i was able to talk to your senior consultant Gautam, I am terribly fed up after taking this unit of samsung since i bought problems are arising now and then .I am only seeking for replacement or refund from your side on this matter.There is a lot of inconvenience i am facing and in contacting the right authority on this matter.if the refund /replacement will not be provided even after all these difficulties there will be no option left for me other than seeking for consumer forum.kindly consider this matter on a serious note and give me considerably positive reply on this ASAP.its really too much problematic and hactic for me n its up(uttar pradesh) terribly humid.
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