Samsung — The quality and the cost

Address:

Jodhpur, Rajasthan

I, Dr. Dipty Bohora - Patnaik, W/O Maj. S.R. Patnaik, had registered with samsung customer care for change of my refrigerator gasket. The request for the same was made on call, on saturday, the 21st february 2015. Ref no. is [protected]. Model no. of the refrigerator is RT26FCTR1/CTL/2012. The serial no. is R0084PAC200057M. Their so called engineer reached today, that is, the 26th of february, for changing the gasket. The so called new gasket was torn at atleast 5 different places. The company is charging exorbitantly high for these gaskets. I was informed that the cost would be rupees 2, 613. Why should a gasket cost this high? Is their no regulation on the spare part prices? Is this happening all over the world, or, only in India? Paying is also not an issue. What about the quality? Why should we, as helpless consumers, just nod and say yes to whatever the company says? Please look into the matter ASAP. Thank you.