[Resolved] Samsung — Unethical behavior when complained regarding the dysfunction of television

K_moorthi

from Bengaluru, Karnataka

Address:	Madurai, Tamil Nadu
Website:	www.samsung.com

LED 3D TV(46inch) was brought in Saudi Arabia in the month of September 2015.The electronic item malfunctioned in the month of august 2016. We complained to local customer care and some workers were to sent to see what the problem was.But no one was able to provide the solution and seems like every one is behind the money.After their visit the condition of television became worst.People who are sent to look after the problem doesn't understand the problem but they act like they know how to solve it.They just play for sometime with the settings in TV and walk away.We never expected such a worst response from such a reputed company.We are highly disappointed.It would be better if some solution is given for us.

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Jan 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd