Samsung — Unresponsiveness due to Part Unavailability

Address:

Bangalore, Karnataka

Hi, My name is Supriya Singh. Here is my transaction # ( [protected] )which I received after calling your call centre. i had made my firts call on 10th March'15 after which a Samsung rep came and advised me that my 46 Inch LED TV has a Panel issue. He said that a Quotation would be sent to my mobile in 48 hours.but that did not happen. After following up I was asked to contact Prism Services who said they will check for alternate part and call back. Apparently till date I did not get any call back. So I followed up again and to my surprise was told that the complaint was closed as the part was not available. How can someone close the complaint without informing the customer. I tried ignoring that and asked her to help as my TV is not working since two months. She said alternate part is not being manufactured by Samsung so only a supervisor could help. I then asked for the Supervisor who did not call me back as was told by the lady. So I had to call for the third time and was told actually the Turnaround time for call back was 4 hours which I was again not told on the previous call. This entire thing has been a very pathetic experience where I have a TV purchased in Year 2011 for more than 1.5 Lakhs and when I ask for a problem to be sorted it is being ignored. I don't think I would recommend Samsung again to any of my friends with the kind of service I am getting. I would want you to take my complaint on highest priority and escalate to the highest managing authority of your company. I am sure He/She wouldn't want to see a unsatisfied customer !!! My Phone# 91-[protected]