Samsung — Washing Machine Demo

Address:

Chennai, Tamil Nadu

I have purchased a samsung top loading washing machine on 18th april 2015 from a store at chennai, and the dealer said the samsung company will provide demo within 1 day for the machine operations, and for this the dealer has registered a request( ref no [protected]) with samsung company. But the samsung company has not sent any service engineer to provide this demo till date and it has been 5 days are up since the date of purchase, i have also called samsung call centre several times to do the needful, but i use to get same response as usual that request would be resolved with in 24 hours. How can a mnc company like samsung is not providing demo or no service, This is very disgusting.