Samsung — Worst and the most pathetic service by samsung

Address:

Surat, Gujarat

To, The CEO, Samsung Hi, My Name is Jignesh Nanavati, I bought Samsung Mobile A8 from Croma store in Surat on 12th August 2015 and the reason behind writing this is the most pathetic service provided by Samsung I will give you brief idea of what happened so far since the day I bought Mobile Mobile bought on 12th within couple of days o[censored]se problem occurred Gallery got collapsed all images got deleted automatically, no images received through whatsup etc etc, for the same issue I approached croma store and they took my handset to Service Centre in area called at Udhna in surat “Cell world service centre” whose franchisee owner is Bhadhar Japanwala Executive of croma bought back the mobile stating some reset is been done and now mobile is working fine in turn I took the mobile back and started using again within a day same issued arose again, than instead of taking it to croma I directly took it to another authorised service centre of Samsung in adajan area which is near to my residence where I waited for nothing less than 4-5 hours for the solution to come, I met some senior engineer Mr. Haider who again did the same task and confirmed that handset is working fine I took it again and started using within 24 hours the same problem started again, I for the second time took leave from my office and took Mobile for the third time to Samsung Service Centre within a span of 5 days this time I was told by the technician to submit the handset for checking it properly I agreed to it I asked some acknowledgment for submission in turn I was told that we provide Job sheet to customers submitting handset but since this model is not configured in system we are unable to provide that 1st question is Samsung such an irresponsible brand which manufactures mobile but does not integrate models for service because even after third attempt in five days my complain was never logged in your service portal so that someone can track history I got annoyed and called croma store informing what has happened, the section manager over there informed me to wait for some time and again called me that Mr. Vatsal from Samsung has informed to take the mobile to Udhna Service Centre and meet Mr. Janak over there who will be the right person to provide solution and I did so but the worst part is Mr. Janak didn’t even bother to meet me and my handset got submitted over there Since Mr. Janak didn’t respond well I had a word with Mr. Vatsal from Samsung and he ensured me that since the issue was very genuine we will surely replace your handset but asked some time to take approvals from Samsung Head office And then the poor story and the actual face of worst Samsung service came into light, for a week I followed with Mr. Vatsal and used to get fake replies from him that my replacement is in process will be done in a day or so but that day never came finally that gentlemen replied I am from Sales I surely want to help you but no one from Samsung Service is supporting hence you please call Mr. Bhadhar who is franchisee owner of Cell world service centre again I started my follow up with him and he committed that he will follow up for replacement with brand and inform me once done, I again waited for few days but didn’t get any reply hence I called him again one more worst answer I received from Mr. Bhadhar that I am following up with brand but from the top level no one is responding better option is you please get in touch with service managers in Samsung either with Mr. Rohan Mehra or with Mr. Akash first I called Mr. Mehra for nothing less than 3-4 times but he never picks calls than I got in touch Mr. Akash and explained him entire case Listening to the same he replied that he is aware about entire issue and he is in touch will Samsung higher authorities for replacement and asked me to wait for couple of days and I did so, again post few days I followed up and the reply I got was from Samsung India the case is approved from few Koreans it is pending and will take more couple of days Post long follow up and all fake commitments done by Mr. Vatsal, Mr. Bhadhar and Mr. Akash finally I received call from Service centre yesterday that my replacement case got rejected and I was suppose to collect handset from service centre which was most astonishing for me to hear I immediately called Mr. Vatsal and informed him regarding the verdict given he replied again the same that we are not getting proper response from service team and I take care of Sales part Then I called Mr. Akash regarding the same and he said that he was aware about the rejection but still trying, finally I called Mr. Mehra and as usual he didn’t pick up the phone but finally after few attempts he picked up the call I explained him entire problem which he already knew and again asked me to wait till 28th September Monday for replacement process The reason behind writing you is to make you aware about the way customers are treated if they at all would require Samsung service, I am using nothing less than 5-6 products of Samsung in my family but never had I required any help for service hence I never knew the level of professionalism Samsung has and I am very sorry to say that you provide the most pathetic service I would have ever seen In the competitive market if this is the level of service you provide I can assure you that one day either your brand will be out of market or will face biggest down turn in terms of repeat customers affecting your business and brands like Lava, intex, gionee, xolo, micromax etc are much more professional than SAMSUNG and one day will surely exceed you in terms of customer satisfaction I will be max waiting till 28th post that I will take up the matter with all social media and take all necessary actions which ever are required Also would like to add the level of team work Samsung is having is worst, no one exhibits ownership rather everyone starts blaming other departments hence you can forecast future of your esteemed brand I will be waiting for your positive reply which for me is only and only replacement till 28th September i.e. it will be more than 45 days I will be waiting for some justice to come Regards, Jignesh Nanavati [protected]