[Resolved] Sangeetha Mobiles — Complaint for new purchased Lava mobile | |
Dear sir, i purchased iris 412 - 2.5 lava mobile from vizag gajuwaka shop on 19 dec 14. I found that there was a problem for battery backup within 24 hrs and signal problem in the set. Then i informed the shop, they told me to return back the set, i returned on 22 dec 14. Mean time i selected another mobile of micromax a 092 from same shop and they told me to pay extra amount for that mobile and i agreed. Now since 22 dec 14 they are harassing me and telling that new battery replaced and take back the set. But sir once the battery is discharging on new set immediately on purchase then my mind is totally changed now not to take that mobile again and that is also in warranty period. Please do the needful and sort out this problem at the earliest. I will take micromax a 092 set from same shop after paying of extra amount. Pl give necessary instructions to the shop and help me out. Regards, tyagi. Was this information helpful? | |
Complaint marked as Resolved
Sangeetha Mobiles customer support has been notified about the posted complaint. Verified Support Dec 31, 2014 Sangeetha Mobiles Customer Care's response Dear Tyagi,
Greetings!
We have noted your concern sincerely regret any inconvenience that may have been caused.
We wish to further clarify that we are only retailers, we will not be able to issue a refunds or replacement until and unless there is a manufacturing defect and the same needs to be confirmed by the authorised service centre with DOA certificate, DOA will be issued only within 7 days of purchase.
Since you have manufacturers warranty, brands ASC will provide you necessary support to rectify any issues in the handset.
Hence we kindly request you to visit the nearest service centre for further technical support and do share the ASC job sheet details so that we can escalate the same to concerned service head for quick support.
Please follow the below link to find the nearest service centre.
http://www.lavamobiles.com/
Assure you of our best services always.
Best Regards,
Lokesh HK
Support Team
Customer Care
Sangeetha Mobiles Pvt Ltd.,
[protected]/7111
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+91 84 3111 2345
+91 80 4939 7000
+91 80 4939 7111
#1183, 22nd A Cross, 30th Main, Banashankari 2nd Stage, Bangalore, Karnataka, India - 560070
touch screen problem
i have wham wham wg40 serie mobile cell and it does not work properly and now fully dead it waste of cost this cell and very bad company and bad quality .donot manufacture this type of products