Sangeetha Mobiles Private Limited — Cca suggested wrong information

Address:

Bangalore, Karnataka, 560033

Si/fra/3742. Since sangeetha has a good exchange offer for diwali i went to exchange my samsung a7 which was just 4 months old. They paid me only 13, 000 and i asked a suggestion from the sales rep to show me any good phone ranging within 15, 000. He showed me sony wherein the price was too high, then samsung i did not wanted samsung again and later he showed me nokia lumia 640. I liked the way it looks and since battery can be removable. I asked him to get me a black colour in the same phone to purchase. I spent more than one hour, till the end he never told me that the nokia changed to microsoft and the main concern is i was not informed that all the applications cannot be downloaded in this. That's the main default of microsoft which he was supposed to tell me in that one hour time when he explained so much about the phone. If he would have informed that all applications cannot be downloaded, i wouldn't have purchased this phone. How can a sales rep suggest a microsoft phone to a person whose using an android phone without saying any drawbacks of it. Now since it's your sales rep's fault i don't need such kind of phone which was promoted wrongly by your sale rep. As i called your customer care support they provided me the asm number of frazer town [protected], at 4:20pm i had called him and explained on the same. He informed me to go to the store and pass the phone to the manager and he will explain the same and do the needful. Asm spoke to the manager and he disconnected the call. When i checked with manager what's the status he again told me it cannot be exchanged. From evening 5pm to 9 pm i was in store calling the asm numbers and he never answered my call. I called from different numbers as soon as he hears my voice he disconnected the call. Is this how you provide customer service. Please find the attached screenshot to see how many times i called the asm. I would like to conclude that if i don't get the samsung a7 my old phone or any other android phone in the same bill range. I will take further action. Thanks & regards, Mario albin j [protected]@gmail.com