[Resolved] Sansui India — Split ac service mistake | |||
I am r. K. Mathur from gorakhpur (Up). I have ordered a sansui spilt ac from flipkart and installed the ac by the service engineers of the company. After using the ac 3-4 months i have called the service center for the free service of the ac (Complaint id: gor[protected]) and it was serviced by karim, but after the service visit, on the next i noticed that the gas pipe of the ac is damaged by the engineer and it was completely bend and because of this my ac is not working properly and their is really low cooling. After that, i have made many complaints to the customer care but they were not resolving my issue, instead they register my complaint and told me that the service will be done and after 5 days they automatically cancel the complaint and when i talk to them they start blaming me and talk in a harsh manner. The complaint id's that i have made : gor[protected], gor[protected] Its being around 4 weeks i am doing this thing and really very fed up with this kind of service. I want you to please resolve my issue as soon as possible. R. K. Mathur [protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I purchase led TV in 05/09/2015.
Last day it is not on and not show red light. Customer care give no. And response code but service engineer not come. Plz do something as shown as possible.
Last day it is not on and not show red light. Customer care give no. And response code but service engineer not come. Plz do something as shown as possible.
Dear ravi 84,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team