Sansui India — No spare part for washing machine which is 2 year old

Address:Pondicherry, Puducherry, 605009
Website:www.sansui-india.com

I had purchased your company (Sansui) washing machine. By a month ago it developed issue with regard to water flow and searched for direct service center of Sansui and found one is Pondicherry. Raised the issue mentioned above to the Service centre executive and waited for spare part but to my disappointment was told that there is no availability of the desired spare part. This is a very pathetic situation for a Company like yours. Don't know whether India is the place where branded top companies like this loose their quality in the long run.
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Sansui India customer support has been notified about the posted complaint.
Dec 15, 2015
naveen kundu's response
Need urgent reply
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Dear pashu33,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team
Dear Georgeeboy,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

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