[Resolved] Dish TV + — Dish tv install compain | |||
Dear Sir i am Nipun Sharma From Delhi, i was purchase online a dish tv By credit card on 5 nov 2012 time 10:25 am , they told me for 24hrs , but till now , they are not installed on my tv, i had called 25 times to the dish tv customer care , but they cant help me , Sir First Mail By Dish TV Date:-Nov 5 2012 10:25AM Dear Nipun Sharma , Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family. We wish to inform you that we had received the online payment of Rs.990 for1 nos. dishtv new connections. We will deliver the product within 24 hour at the following address: Delivery Add: 46/2 Maharam Mohalla , Shahdara, Delhi 46/2 Maharam Mohalla , Shahdara, Delhi ,NEW DELHI Your token number is 178776 Please save this unique token No:178776 for future reference regarding this transaction. Your installation will be carried out by M/S SHRI KRISHNA DTH SERVICES (ISP) ,phone [protected] In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.) Regards, Dishtv India Limited 2nd Mail By dish tv Dear Sir/Ma'am, Thank you for writing to DISHTV. We would like to inform you that your request is under process. Kindly wait 48-72 hrs. untill the needful is being done. Incase of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Gaurav Kumar Customer service DISHTV Did our response resolve your query? Please Click on the link below to give us your valuable feedback. [url]http://www.dishtv.in/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@yahoo.co.in&Ai...⇄ "A CONCERN RESOLUTION FORM has been attached for your future reference. Going forward, you can share your concern in the attached format for a quick resolution. You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution. In case you are not able to open the form, kindly click on the link - [url=http://www.dishtv.in/SubscriberFeedBack.aspx]Subscriber Info[/url] & submit the same. Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back. To get an instant call back SMS - DISHTV Call Me to 57575” To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575 To contact us please call on these numbers Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Dish TV I recieved very wrong information from your side & also from your Customer Care Department , these numbers are wrong like switch off & all , i also got a number from your department [protected], they guys says 2, 3,4 , 5 days , please tell me how much days i want to wait for avail your service, i want to be part of your services as soon as possible, so kindly do the needful. Nipun Sharma [protected] --- On Mon, 5/11/12, [email][protected]@dishtv.in[/email] <[protected]@dishtv.in> wrote: From: [email][protected]@dishtv.in[/email] <[protected]@dishtv.in> Subject: DishTv Home Delivery To: [email][protected]@yahoo.co.in[/email] Date: Monday, 5 November, 2012, 10:28 AM Date:-Nov 5 2012 10:25AM Dear Nipun Sharma , Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family. We wish to inform you that we had received the online payment of Rs.990 for1 nos. dishtv new connections. We will deliver the product within 24 hour at the following address: Delivery Add: 46/2 Maharam Mohalla , Shahdara, Delhi 46/2 Maharam Mohalla , Shahdara, Delhi ,NEW DELHI Your token number is 178776 Please save this unique token No:178776 for future reference regarding this transaction. Your installation will be carried out by M/S SHRI KRISHNA DTH SERVICES (ISP) ,phone [protected] In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.) Regards, Dishtv India Limited 3rd mail sir Dear Sir/Ma'am, Thank you for writing to dishtv We would like to inform you that installation TAT has been revised so we request you to kindly wait for 48 to 72 hours as the connection booked for digitization city Delhi and your request is already under process. Regret the inconvenience caused and apologies for the problem faced by you. Incase of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Nida Ali Customer service DISHTV Did our response resolve your query? Please Click on the link below to give us your valuable feedback. [url]http://www.dishtv.in/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@yahoo.co.in&Ai...⇄ "A CONCERN RESOLUTION FORM has been attached for your future reference. Going forward, you can share your concern in the attached format for a quick resolution. You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution. In case you are not able to open the form, kindly click on the link - [url=http://www.dishtv.in/SubscriberFeedBack.aspx]Subscriber Info[/url] & submit the same. Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back. To get an instant call back SMS - DISHTV Call Me to 57575” To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575 To contact us please call on these numbers Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Dish Tv This Type you Provide your services to the client , ytou called your the best DTH service in india . i taken 2 days leave from my office becoz of your Excutive , he will come and install my dish tv , but no body is come , today again i am suffering same problem , please you tell shall i go office or again take leave , its means consumer is big fool, i called many times to your customer care , some body gives me wrong compalin number . i dont know , wht i do or not . --- On Wed, 7/11/12, customercare <[protected]@dishtv.in> wrote Please Do Something, i am very tense abt this matter Thanks & Regards Nipun Sharma [protected] [email][protected]@yahoo.co.in[/email] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Dear sir
i am not able to see channel like zee, star gold pl solve this problem and my VC No. is [protected]
i am not able to see channel like zee, star gold pl solve this problem and my VC No. is [protected]
Dish TV — Non resolution of Complaint Even After 72 Hours
I had taken a Dish TV connection during Diwali 2010 with 100% Cash Back Offer. When I recharged on 26.01.11 the validity of recharge was communicated as 04.03.11. Recently I was informed that the validity was only till 26.02.11 because I had purportedly activated certain packages. I lodged a complaint on 21.02.11 stating that at no point in time had I activated the channels as claimed by them and to reset the validity date to 04.03.11. Even 72 hours later the issue has not been resolved in spite of talking to numerous customer care executives and one supervisor too. Everyone says that it will be resolved in 2 hours and nothing happens. They do not even give the contact details of higher ups to whom I can take my complaint to. Dish TV it seems is only interested in taking customers for a ride and have no interest in resolving complaints especially where they are at fault. The complaint no. is 54513238 dated 21.02.11
Dear Sir, My DTH ID No. is 21633895. Please refer to my complaint No.[protected] dtd. 18.11.12 wherein I had been told by Sri Srikant and Sri Samarnath(Customer Executives) that my faulty Remote Control would be replaced within 24 hours. Nothing happened for next 48 hours. Again I contacted Customer Care on 20.11.12 where I was greeted by Smt. Simar Preet and Sri Khilaf(Customer Executives) and reassured me to wait for next 24 hours. All of a sudden, on the same day at 18.42hrs I received SMS from LM-VIDDTH that my problem has been resolved successfully. I could not understand anything as my Remote Control had not been replaced. Seeing no other option I called up Customer Care at 19.31hrs and wanted to know the matter from Sri Sunil (Customer Executive) wherein in he made me aware that though the problem has not been resolved practically they have to show it 'DONE' for the sake of record. Further he told me not to worry as my Remote Control will be replaced next morning i.e. today.I donot know what type of professional ethics you people at DTH have. Wish you people had understood customers' plight.
sir, I
have made payment of Rs. 120 on 15/10/14 through justrecharge.com, but
the same was not credited to my account. .Details of payments areSubscriber ID[protected]Service Provider NameDISH TV DTHLocation NameOrder NumberDN[protected]Customer Namesanjay khannaPurchased value (MRP)120.00Date15/10/2014
have made payment of Rs. 120 on 15/10/14 through justrecharge.com, but
the same was not credited to my account. .Details of payments areSubscriber ID[protected]Service Provider NameDISH TV DTHLocation NameOrder NumberDN[protected]Customer Namesanjay khannaPurchased value (MRP)120.00Date15/10/2014
sir, I
have made payment of Rs. 120 on 15/10/14 through justrecharge.com, but
the same was not credited to my account. i am forwarding the email that i
received from justrecharge.com .Details of payments areSubscriber ID[protected]Service Provider NameDISH TV DTHLocation NameOrder NumberDN[protected]Customer Namesanjay khannaPurchased value (MRP)120.00Date15/10/2014
have made payment of Rs. 120 on 15/10/14 through justrecharge.com, but
the same was not credited to my account. i am forwarding the email that i
received from justrecharge.com .Details of payments areSubscriber ID[protected]Service Provider NameDISH TV DTHLocation NameOrder NumberDN[protected]Customer Namesanjay khannaPurchased value (MRP)120.00Date15/10/2014
Dear Sir,
1. Kindly pull up your accounts and operation dept because of their mis-communication the services are debarred in spite of getting advice about next recharge date from your own customer care dept which is 2 months ahead ie in June 17 . My connection ( annually recharge) VC [protected] has been off since today evenning with message displayed " 102 - card has been deactivated " . Why deficiency in services and the customer made to suffer.
2. Can service dpartment assure about uninterrupted / trouble free services ( barring technical issues ) to a customer if the payments are made in advance by maintaining correct information on recharge by accounts and better coordination between accounts and operation .
3. Why account balance and next recharge date information is not made available when a customer looks at his 'your account ' facility displayed on TV screen. It shows 00 inspite of having balance as otherwise given when contact on toll free number. If the facility can not be made available, kindly remove it from screen.
Hope to see improvement with growing size in numbers which otherwise seems to be " The bite is more than one can chew" .
Regards,
A customer since 2008 and now regular for last 3 years but whether will continue ???.
1. Kindly pull up your accounts and operation dept because of their mis-communication the services are debarred in spite of getting advice about next recharge date from your own customer care dept which is 2 months ahead ie in June 17 . My connection ( annually recharge) VC [protected] has been off since today evenning with message displayed " 102 - card has been deactivated " . Why deficiency in services and the customer made to suffer.
2. Can service dpartment assure about uninterrupted / trouble free services ( barring technical issues ) to a customer if the payments are made in advance by maintaining correct information on recharge by accounts and better coordination between accounts and operation .
3. Why account balance and next recharge date information is not made available when a customer looks at his 'your account ' facility displayed on TV screen. It shows 00 inspite of having balance as otherwise given when contact on toll free number. If the facility can not be made available, kindly remove it from screen.
Hope to see improvement with growing size in numbers which otherwise seems to be " The bite is more than one can chew" .
Regards,
A customer since 2008 and now regular for last 3 years but whether will continue ???.
DishTV Customer Care's response, Apr 3, 2017
Verified Support
DishTV Customer Care's response, Apr 10, 2017
Verified Support
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Dish TV DTH — New Dishtv Connection not working since purchase-no body responding
Hi,This is Ajay Bunger, resident of CV Ramannagar, Bangalore.
I purchased a dish tv new connection with VC No. [protected]. on 7th APril, 2008 with 1 year package. I have paid 4990/- to Dish TV
The DIsh TV guys didnt bother to install it for first 3 days and after lot of followups from my end, one guy installed it unsuccessfully.
From the day of purchase, it is not working. I am literally harrased by the customer care of dish tv.
As per their documents, distv will be installed with in 24 hrs from the purchase.
From yesterday, I am talking to their representatives to the rank of manager, who are just falsely committing to rectify everything, but nobody is doing it.
GUYS----NEVER BUY DISHTV BOXES. They are totally unprofessional. SO dont buy it.
Tomorrow, I am going to file a formal appilcation against those guys, because of them, I am facing mental agony and embarrasment before my family, which is also suffereing.
F... u dish tv