[Resolved]  DishTV — PICK-BY-CHANNEL deactivated before the last due date while ALREADY REPORTED DISCREPANCY in it is pending.

FINALLY ON 08/09/13, DISH TV HAS DEACTIVATED MY PACK - ' Pick-by-Chanel ' - EVEN BEFORE THE LAST DUE DATE ON 09/09/13 [protected][protected][protected][protected][protected][protected][protected][pr...⇄ DISCRIPENCY IN “PICK-BY-CHANNEL” NOT YET RESOLVED DEV <mr.[protected]@gmail.com> 14 August 2013 22:01 To: customercare <[protected]@dishtv.in> Reply | Reply to all | Forward | Print | Delete | Show original DISCRIPENCY IN “PICK-BY-CHANNEL” NOT YET RESOLVED Dt.- 14th August 2013 *VC no.- [protected]* Reg. Phone no.- [protected] Kind Attn. – Mr. Harish Trivedi Customer service DISHTV. Thank you so-much for your mail of 25th July ’13 and also for the fact that you were always there at the end of the tunnel with a positive attitude to help sort out the problems. But unfortunately inspite of your, as well as mine, best efforts the records are not being updated as per the resolutions. You already have, for reference, the whole chain of our communications on the subject since 25th January 2013. But to request your specific attention, I “attach” herewith a copy of the mail from Mr. Mukesh Kumar Pandey, Escalation Deptt, Customer Service; and reproduce below the recent communications – in chronological order - for your appraisal and necessary action please. (1) Your latest mail dt. 25/07/13 : Customer care <[protected]@dishtv.in> 25 July 2013 15:34 To: mr.[protected]@gmail.com Dear Sir/Ma'am, Thank you for writing to DISHTV. We would like to inform you that as per telephonic conversation with Mr. Prasad Dev on contact number. [protected], it has been informed that necessary correction has been done from our side and your pick-by-channel service worth Rs.190/- per month (Including Tax) is running for VC.[protected]. Moreover, now your next switch off date is 07/Sep/2013 and recharge date is 04/Sep/2013 for VC.[protected] Moreover, we received last payment of Rs. 380/- on 05/Jul/2013 for VC.[protected] In case of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Harish Trivedi Customer service DISHTV. *The same evening MY DISHTV SPACE account was revised from your end showing it entirely different, - - ‘Packs’ was mentioned as “ SUPER FAMILY PACK” instead of “ Pick-by-Channel” ? - Monthly Subscription was mentioned as Rs210/- instead of Rs190/- ? - Account Balance was shown as reduced ? - Next Recharge Date was advanced to 07/09/13 instead of 09/09/13 ? (Please note that even at the time of writing this mail, the a/m ‘My DISHTV SPACE account’ again goes “Just Blank” and shows all data as “ 0 “ ) I quote the following two mails dt. 25/05/13 & 26/05/13 in this context ONLY to rekindle your efforts to resolve the issue ; (QUOTE) [protected][protected][protected][protected][protected][protected][protected] Customer care <[protected]@dishtv.in> 25 May 2013 11:03 To: mr.[protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Dear Sir/Ma'am, Thank you for writing to DISHTV. We would like to inform you that as per telephonic conversation with Mr. Prasad on contact number. [protected], it has been informed that requested channel has already been activated from our side and you need to pay Rs.190/- per month (Including tax) for the same. Your suggestions/feedback will help us serve you better, so please continue writing to us. In case of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Harish Trivedi Customer service DISHTV. [protected][protected][protected][protected][protected][protected] customercare <[protected]@dishtv.in> 26 May 2013 11:53 To: mr.[protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Dear Sir/Ma'am Thank you for writing to dishtv. We would like to request you to kindly avoid the monthly charge that is showing on your MY DISHTV SPACE account. Moreover you need to recharge your DISHTV account as per Rs 190/- per month including tax. Incase of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Nabanita Das Customer service DISHTV [protected][protected][protected][protected][protected][protected][protected] ( UNQUOTE ) (2) Sms dt. 05/07/13 received vide MM Dishpy :- “ Rs380.00 received towards recharge of your ‘Super Family Pack’….. Next recharge date of your ‘Super Family Pack’ priced at Rs210/- is 01/09/13 “ (3) Sms dt. 08/05/13 received vide MM Dishpy :- “ Rs 380.00 received towards recharge of your ‘Super Family Pack’….. Next recharge date of your ‘Super Family Pack’ priced at Rs210/- is 09/07/13 “ (4) Sms dt. 05/03/13 received vide MM Dishpy :- “ Rs380.00 received towards your ‘Super Family Pack’… Next recharged date of your ‘Super Family Pack’ priced at Rs190/- is 09/05/13 “ The given information are from the company's record which show beyond doubt that - (i) I was given to settle down with a pack of " Pick-by-Channel" at a price of Rs.190/-pm inclusive of all taxes, and the same was being maintained smoothly for 4-5 months after which the accounts' record was inconsequently changed ! (ii) You have offered "Pick-by-Channel", then why the record should show " Super Family Pack" ? What's the lacuna ? In case of any technical glitch, the marketing deptt. can always take the customer into confidence and sort it out ? (iii) You repeatedly confirm (vide your emails) that the price of the " Pick-by-Channel" is Rs.190/-pm(inclusive of all taxes) then how suddenly the account can be changed to Rs.210/-pm ? (iv) It is also clear from my payment records that the 'switch-off' date happens to be 9th of alternative months of payment; But even this date has been advanced ? Under circumstances, the MY DISH SPACE A/C should ideally read as follows and the MM Dishpy Sms should follow accordingly; - ____________________________________________________________________________ VC No. :- [protected] Packs : - "Pick-by-Channel" Account Balance : - ( as on date of payment ) Monthly Subscription :- Rs.190/- (inclusive of taxes) Next Recharge Date :- 09/09/13(this sequence should continue when payment made in time ) Last Payment :- Rs.380.00 as on (the date of payment ) ____________________________________________________________________________ Dear Sir/s, It's of no use lingering unwillingly on an untenable issue ! I would like to request you once again to please review & resolve the matter once for all. Thanking you; Truely yours' Prasad Dev. ( VC No.- [protected] ) Discrepancy in the 'Pick-by-Channel'(attachment).docx 6K View as HTML Scan and download [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Discrepancy in the a/c of " Pick-by-Channel " DEV mr.[protected]@gmail.com 8 May 2013 21:51 Mr. Mukesh Kumar Pandey Escalation Deptt. CUSTOMER SERVICE VC no.- [protected] Reg. Phone no.- [protected] Dear Sir, I write this mail in your name because you were aware of the whole chain of communications/complaint since 25/1/13, pertaining to this A/C. If you may please re-access all the communications ( emails & tele-calls ) culminating with your following mail, - (quote) 6/2/13 20:03 (18 hours ago) Customercare to me Dear Sir/Ma'am, Thank you for writing to dishtv. Regret the inconvenience caused and apologies for the problem faced by you. We would like to inform you that as per telephonic conversation with Mr. Prasad Dev on mobile no. [protected], information given that required channels have been activated @ Rs.190/- per month including tax from our side. Kindly note the transaction id URD06/02/13R[protected] for future reference. Keep your Set Top Box switched on for next 15 minutes on (LCN-999), so that you can start receiving the channels at the earliest. In case of any concerns please write to us or call us, we would be glad to be of assistance. We value your association and assure you of our commitment to serve you with a smile. Regards, Mukesh Kumar Pandey Customer service DISHTV (unquote) You will find how after a marathon communication exchanges, you finally set the things right. Well, to recall in nutshell, I asked for a schedule of “ Pick-by-channel ” which was finally given – albeit with a different title ( South Family Pack), which should not bother me as long as I get what I asked for and the same was going on smoothly. Now, after, making the payment today for the next two months(@ Rs190/-), suddenly I receive Sms and Msg- on My DishTv Space that the said pack has been changed to “Super Family Pack” @ Rs 210/- pm. ! I rechecked the channel rates in ‘pick-by-channel’ and find them remaining the same. So I simply fail to understand why this unwanted disadvantage meted out to ‘pre-paid’ customers ? A customer is settled with a particular pack (say ‘A’) and the company gives him a different pack (say ‘B’) ! The customer is agreed upon to pay @ Rs.190/-pm and the company changes it to an increased rate of Rs.210/- unwarrantably ! And as I mentioned before that THE ‘PICK-BY-CHANNEL’ RATES REMAIN THE SAME TILL NOW. Under circumstances, I would request you to please arrange to reverse the status of my ‘pick-by-channel’ as was agreed upon as on 6/2/13 and amend my account accordingly. PLEASE, PLEASE, PLEASE; SEE THAT THE THINGS SHOULD NOT COME TO THAT PASS AS BEFORE ALLOCATING THE DESIRED ‘PICK-BY-CHANNEL’ on 6/2/13 . Hope you will feel the situation and help sort out the matter. Thanking you; Prasad Dev. ( PS: for your ready reference I am ‘attaching’ herewith only a part of our past communications) 2 attachments Copies of Mails (4.2.13).docx 29K View as HTML Scan and download Request No(Dish) 4.2.13.docx 14K View as HTML Scan and download