SBI — ATM complaint

Address:

Bangalore, Karnataka

ATM complaint about non withdrawal of amount but deducted from a/c (sb) - non drawal of amount from atm but deducted in sb a/c of Sbi

On 15/09/2015 by 15:45 pm I traid to drawn Rs.20000 from SBI kammagondanahalli atm, ATM id-S10F[protected] after the enter of pin the atm is processing sound of counting of money thereafter severaltimes sound was came from machine and after amount could not out from ATM and ATM machine give a message that "sorry unable to process" vide transaction slip no-7153 and the message received from my mobile that I have withdrawn of 20000 further i have waiting at the same atm then the bankers are entered to filling of amount or otherwise to the said atm and the problem also expressed to those and they are advised to me that the amount will be creditedto your ac after sometime so dontworry then i have goto another atm at gangamma circle atm and i have withdran 20000 rs and i traid to withdrawn of more 20000 rs but the atm could not withdrawn i have traied severally and the atm machine showing that daily limit of withdrawn has been crossed after sometime i got mobile messege 5:19 pm "your ac has been credited 20000 rs atm reverse withdrwan and your avl balance is rs 20215.16" i happy after the messege received and suddenly another messege received at 5:21 that "rs 20000 has withdrawn and avl balance is rs 215.16 I have shocked and I have hoping with bank they will be credited erroneously withdrawn amount in bank working day but on 16/9/15 the bank has not credited my erroneously withdrawn amont in to my ac still.
Name- Venkatesha H
Ac- [protected]
AC held branch- sbi yelahanka new town
Ifsc-sbin0006706
Mob No. [protected]