[Resolved]  SBI — cash remittance in sbi dombiviliwest

Address:

Mumbai City, Maharashtra

On 27.09.2013 I had been to state bank of india Dombivili west 421202Maharashtra to remit Rs.4000/ in my own account in Tamilanadu Branch.. The amount was refused to accept by saying to produce the debit card a.t.m, I showed the card belongs to the same bank of another account .After a few hour before closing I met the service Manager who was not available before .I was told ' as First answer my question, do you have green card, do you know RBI guidelines, Without green card the remittance was not possible and to get the same the pan card and one photo are must it will take one hour I was told. The core banking facility is of no use ?. For a remittance by cash in self account have all these as per sbi dombivilli west branch .I witnessed many customers returned with their cash without effecting the remittance .But to my surprise the same was done in MUMBAI MAIN BRANCH within 10 minutes.Separate rules for dombivili sbi west branch? Most of the public prefer other private banks for these reasons..