SBI Credit Card — No valid Information and Response on How to Redeem Points earned on SBI IRCTC Credit Card. Be Aware!!!

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New Delhi, Delhi

Looks like SBI has no clue about this whole matter and how to redeem reward points earned through SBI IRCTC Credit Card. I wish I could drag them to Consumer Court for this ill behaviour and lack of information. We pay Annual Charges+ over 3% Monthly Interest for our Credit Card and we are forced to deal with their "NO INFORMATION" attitude. I have been following up with SBI Card Customer Care, Nodal Officer etc and till now I have no idea how to redeem my 6000 points earned. I am following each and every step they have mentioned in their Terms & Condition. Here's what is get: It says to use the reward point we should login on services.irctc.co.in (After login webpage says "Page has been moved to new generation ticketing. When I go to that page and select confirmed tickets, i see no option of Payment Through Reward Points.) As per SBI Customer Care email (Screenshot Attached), I should chose HDFC Payment gateway while booking a ticket using reward points. This doesn't work. Now, Can anyone from SBI Credit Card could tell us a genuine step to do this?