[Resolved]  SBI Credit Card — Unnecessary Charges Due to Non Presentation of Cheque by SBI

Address:

Kolkata, West Bengal

I dropped a cheque towards my outstanding on 09.04.2014, but due to delay in presentation, I had withdrawn the money for online transfer & the same was transfered on 18.04.14. But in my statement for the month of April, I found that you had charged me for cheque returning, retail & other charges, for which I called up the customer care & requested to waive it off seeing my past record but they denied to do so. On early occassions I had dropped the cheque but due to delay in collection form the drop box by your personnel the cheque was not presented on time, due to which I transferred the payment online & in the meantime the cheque also hit the bank, thus the same payment was made twice & inspite of my repeated request the same was not refunded but was adjusted over two to three months. To avoid the repetition of same I withdrew the amount & transfered the same online. I have sent repeated mails to the concerned nodal officer but there is no response till date. Hence I request you to look into the matter & do the needful to waive off the penal charges & mail a fresh statement so that I can clear my outstanding.