SBI Credit Card — Withdrawal of my FD

Address:

Bangalore, Karnataka

I have communicated with the company several times earlier through emails, by phone regarding the withdrawal of my fixed deposit. In the last communication, I was informed that ''We wish to inform you that the Lien which was marked on your FD is already invoked and payment is already credited on your SBI Card Account and remaining amount has been refunded if any. Further we would request you to kindly visit to your Branch with fixed diposit certificate for further details. So, I went to my home branch which is located at Moodbidri, Karnataka to withdraw the money and to my surprise, the bank people informed me that the fixed deposit is made not in their branch but at GE Capital, Gurgaon. So, I requested them to transfer the money to my home branch, there was no email response even from nodal officer. All phone agents are like, we will send an email and resolve it within 72 hours but everytime i called they will say the same thing.To be very honest, SBI credit cards doesn't care much about their customers. I have complained many times, here is one of the request no.1-[protected].Hopefully, I will get my money back.