[Resolved]  SBI — Harassment in SBI credit card settlement

Address:Kolkata, West Bengal

I was using the above SBI credit card [protected] till somewhere in April 2010. Although I stopped using the card but I continuously paid till April 2013. In the mean time my previous email id password I forget and using this email id. I want a settlement for the card and SBI from Mumbai with the telephone number [protected] called me after a year i.e on March 2014. I told them first to send the statement in my new mail id which they have not send till date. They told me a settlement amount of 24000 payable in 4 monthly install ments. I insisted for 18000 in 3 monthly installments. Then the day before I was travelling in Baku they told me they are ready with 18000 in one installments. I reached Baku and I call them from my Baku mobile number andgiven them my number also, but again they are claiming 24000. I do not understand whether they want to settle the account or not. Needs help in settling the account since I am outside India now.
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Aug 14, 2020
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
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[protected]
I am yet to receive any call from SBI. Only one person had called me on 3rd April and ask for the expiry date of the card.
Dear Customer,

Thanks for sharing the card details, we will get in touch with you soon and address your concern at the earliest.
Although we would request you not to post your contact and card details publicly but mail us at [protected]@sbicard.com next time.


Regards,
SBI Card
Dear Customer,

We request you to please mail us your updated e-mail id/contact details mentioning your card details with reference number 170904 at [protected]@sbicard.com to enable us to address your concern on priority.


Regards,
SBI Card
I have already send mails to SBI several times. The latest mail had gone on
April 12 2014.
There are almost 7 mails have gone to SBI from my side and there is no response. This is a total unprofessional attitude taken by SBI.
Dear Customer,

We are trying to contact you at given contact number but we were unable to do so. Request you to please share your alternate contact number and a suitable time to call to address your concern on priority.


Regards,
SBI Card
Hi,
I am not sure why you are not getting the number. My number is [protected]. You can contact me tomorrow(03/05/2014) any time between 11am to 7pm.
Regards
Diptendu

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