SBI Life Insurance — Cancel policy - Policy No. [protected]

Address:

Bangalore, Karnataka

Dear Madam / Sir

I the undersigned requested for Subh Nivesh Plan for 5 years for Sum Assured 1, 50, 000/- with SBI Life (Attached Chart from SBI Life for your reference) vide cheque No. 418848 dated 02nd August 2013 for Rs. 30, 000/- (Standard Chartered Bank, Bangalore) (Attached August’2013 Statement enclosed for your reference) for Subh Nivesh Plan (5 years). Policy was effective from 13th August 2013. Received the Policy Documents on 28th August 2013 (Policy No. [protected]). Called Ms. Jyoti Mobile No. [protected] on 28th August 2013 & told her got the wrong policy. She said tomorrow my person will come and collect the policy, but he didn’t come. I called Jyoti on 30th August 2013 she said person will come today and collect documents. Mr. Santhosh Mobile No. [protected] came on 30th August 2013 & collected the documents. I told Jyoti if you can’t change the policy Plan from SBI Life – Flexi Smart Insurance (Policy No. [protected]) to Shubh Nivesh for Sum Ansured 1, 50, 000/- Policy Term 5 years for Existing Policy Period (i.e. 13th August 2013), then Cancel the Policy and return my money back. (Attached application & emails for your reference).
Ms. Jyoti promised me within 5 days I will get the Subh Nivesh Policy but till now I didn’t get. I was trying to reach Ms. Jyoti by mail and call, no response. Called Ms. Usha Mobile No. [protected] on 18th August 2013 but She is on leave, tomorrow she will tell me. Somebody called me from SBI Life, he was saying his designation as Assistant Manager Mobile Nos.[protected] & [protected], he was saying can’t cancel my policy or change, then I told him I was telling him to cancel and return my money back but he was not ready. He was for cancelling there is a penalty, I told its not my mistake you resolve it.
I called Ms. Usha on 19th September 2013, she said she is in meeting, she will call me back, but she is not bother to call. Then again I called after 45 minutes she said we will cancel the policy, within 45 days money to be returned & give a fresh cheque of Rs. 30, 000/- for Subh Nivesh policy we will issue the fresh policy. I told I don’t want any policy, just cancel the policy and return my money of Rs. 30, 000/- without any deductions. I told I will meet her in her office in Malleshwaram Branch at 3.30 pm. First she refused then she agreed. When I reached SBI office Ms. Usha was there. I went to SBI personally regarding above issue, I met Mr. Thayagarajan K. Manger, he said he will try to cancel the policy, he will send the mail to higher authorities. At the end no result, all the time I have to remind them.

For your information I didn’t fill the proposal form.

I requested many times to cancel the policy and return my money back of Rs. 30, 000 at the earliest without deductions. But no use. Because of this SBI Policy waste of time, mental torture.

Let me inform you that SBI response very very bad.

I Send many times to sbi to cancel my policy, but returned me toned policy. I told sbi to cancel my policy within free look up period, but still they didn't do. so I don't want to continue the policy. kindly help me to cancel my policy.

So kindly look into the matter and resolve it at the earliest.