SBI Life Insurance — change of address

Address:

Kolkata, West Bengal

Rekha dattani policy no. [protected] premium 3000/- This is inform that my son on 23/06/2014 went to the HATIBAGAN branch for changing the address of the policy no. as we have been shifted to new place. But the branch authority said that the there should in person visit of the client is required to change the address for the policy. My son had informed that the policy has a knee problem and a knee transplant and the policy holder cant visit the branch for changing the address. After much arguing with them the BM (MR SENGUPTA) told that to give a a letter mention the problem about the same with the form and xerox copy of the same with the OSV of original. The second day 24/06/2014 with proper letter and form dully sign and supporting document was submitted to the company branch office at Hatibagan. Even after 2 days of visit knowing the problem as client cant come has been mention dully then also the policy address changed has been rejected Today i have received a rejection letter mentioning that the policy holder visit to the branch is must for changing the address The company has a mandatory it then also the letter and form was taken just for harassing ???? What the hell to do with circular of the company when its harassing the client just for CHANGE OF ADDRESS Even the BANKERS change the address of the a/c without client visit if proper documentation is done. Requesting You to change the address with form submited on 24/06/2014 else i would have to take hard step and go to insurance ombusmen and irda for the same. Will not be to deposit any another form for the same purpose.. Thanks Rekha Dattani