[Resolved]  Self — Shifting of Baggage

Address:

Surat, Gujarat

I shifted my baggage from Ghaziabad to Surat on 26th May 2014 through Agrawal Packers & Movers. Though the company claims of a very good reputation and Limca Book record holder but actually the service provided was very poor. I contacted Agrawal Packers & Movers and they sent Mr. Deepak Katoch (mobile – [protected]) for quotation. The person assured that all the packing will be done by them properly and bill will be sent through courier after the baggage is delivered to Surat. I called them one day before i.e. on 25th May for packing. Mr. Munesh Singh (mobile – [protected]). He came from Sahibabad very late with his team and packed the baggage for 1 hour. Then all of them went for lunch for 2 hours. I called Mr. Munesh when they didn’t come back and he spoke very rudely. They came back and packed few articles for 1 hour and left saying that they will come tomorrow early and will pack the baggage within 3 hours. All o[censored]s family members kept packing the baggage whole night seeing their attitude and slow speed. Next day they came around 11 am. Packed few things and then told us to arrange the articles in cartons which were actually their job. While packing they broke the showcase glasses. When we asked them to do the packing carefully, the reply was – “this is not our job, we are just helping you”. I called Mr. Deepak and he also declined that he has earlier told that all the packing will be done by them. After so much of damage and wastage of time, we started packing the baggage ourselves and they were just putting the cellotape on bags. The truck was called which came very late and when we saw the truck it was not of Agrawal Packers & Movers but Lotus Packers. Neither the size of truck was 22ft and nor there was any space for keeping the earthen pots (gamle) as told by Mr. Deepak earlier. It was a small size truck. However, as the baggage was already packed we had no choice. While loading the baggage in the truck, some of the packets opened and things fall on the road. Also after keeping some packets they started throwing the packets in the truck and kept saying nothing will happen. It was good show on the road. Around 10 pm in the night, the truck was loaded and send. I missed the train also because of this delay. Mr. Munesh asks us to write a good feedback otherwise….Also he has courage to ask to give tip to everybody despite doing so much of damage. Since May end to till date I am continuously calling Mr. Deepak for sending me the final bill and there is no response. He never picks up the phone seeing the number and if I make call from another number, he always gives one or the other excuse. I have spoken to concerned person in Delhi office who gave me the number of Mr. Ashok in Sahibabad branch from where the people were sent for packing. After several reminders to him also there is no response. And above all, Mr. Munesh Singh, the rude and unmannered supervisor says that this is not his job. There are packers & movers ready to shift baggage at half rate but I opted for Agrawal Packers & Movers despite being so costly just for the reason that my baggage will reach safely and they are reliable. But after such a bad experience, I would never recommend Agrawal Packers to anybody nor use their services. We packed the baggage on our own, kept lot of patience due to unresponsive behaviour of marketing person – Mr. Deepak Katoch and very rude and ill-mannered supervisor – Mr. Munesh Singh, our showcase was broken by people who were packing, few other things were damaged in transit and still I haven’t received the bill. As I came to Surat on transfer, I am not able to claim for baggage shifting in absence of bill and also I have to bear the loss because of damage done by Agrawal Packers & Movers people negligence and carelessness. There is so much of monetary loss and depression. Agrawal Packers will loose many customers if their team will continue with this unprofessional attitude.