[Resolved]  Sendmygift.com — Delivery not on time... No response from customer service department

Hi,

I placed the orders on 7th Feb (its not the same day).
I checked with Harsha M from your team before placing all the orders whether they can be delivered or not. For 8th also, I was willing to order something which he told is not possible so I changed it to flowers. You can check with him if you want. Infact, the next day he told me that he is personally following up on all the orders with logistics. I asked him to send me a confirmation e-mail but I never received any email, nor my e-mails are being answered.

The worst thing is you communication:
1. LIVE CHAT - while you are ordering, everything good. While you are following up, people on the other side keep changing every 5 minutes. If not, you will not get a response. The only response you get is "Sir please write an e-mail at [protected]@sendmygift.com or call at the number mentioned on the website"
2. e-mail: I dropped 4 e-mails since 7th. Did not get reply for any one of them. Can you explain why?
3. Telephonic Support: On calling the number, there is a message saying ..."Please drop an e-mail at [protected]@sendmygift.com".

Everything is looped to fool customer around.
Do you know the cost of the orders is above USD 100 and you should be dealing such customer with utmost care to make them loyal but WHO CARES, we got the money, now get lost. This is the attitude I see in you guys.

I would suggest you to check with Harsha M from your team and let me know what you can do. There are still deliveries pending which you need to deliver. Either you can make efforts to correct what has been screwed by you and make timely deliveries with correct products for upcoming orders or you can keep explaining here that because of blah blah reasons we missed the timelines. I am telling you giving reasons for mistake you have made is not going to help. I am keeping screenshots of Live Chats since Monday because I came to know that you guys are not professionals.. So, no point of giving excuses. Better check with your team member and let me know how you are going to cover up.

Regarding the order id[protected]the order placed on 7th) was supposed to be delivered by 9th Feb as committed by Harsha M from your team. In your above comment, you said it takes 3-4 Business Days according to which it should be 11th Feb which is today and your escalation team says - "Due to many orders, we couldn't deliver, it will take 2-3 days and no time commitments". (Screenshot for reference attached).

Also for order id[protected] which was supposed to be delivered today, your escalation team says, it will take 2-3 days.
This order was also placed on 7th Feb. Is this a kind of joke?

Why do you guys take orders when you cannot deliver?

I am still waiting for an answer. Hope you guys understand that what you are getting into.

And one more thing...You customer care support number doesn't work at all. It only instructs you to drop an e-mail to which nobody cares to reply.

Guys, for your kind information...Order ids =[protected],[protected],[protected],[protected] are not yet delivered.[protected] has 2 items - a mug and chocolates..only chocolates are delivered today..not the mug.

There is no resolution to the problem yet. You were talking about 3-4 business days and now its 6 already.

Do you guys have courtesy to even reply and put some efforts in resolving the issues? What is the point in having a team for customer care just for name sake?