Sendmygift.com — Order not received since 4 months and now they say its more than 30 days since you placed your order hence we cannot refund

Address:

Bangalore, Karnataka

Hi

My order details:

Order Number:[protected]


I have been shopping online from past 6 years. This time I thought I would try something on sendmygift. This is the first time I have ever ordered on your website. And unfortunately this is my worst ever online experience. First of all you had sent an sms for order confirmation on 9th Feb 2016 saying the shipment will be delivered before 14th of Feb 2016. I had ordered this to gift my Husband for Valentine's day. But the order did not turn up. And when I tried tracking your order based on the order number provided, the website said invalid order number!!! great !! now you provide an order number for an order, you take money, I pay and now it says "Invalid Order Number!!" When contacted your so called "Great Customer Care People" they said will check and let you know. later no calls nor mails nor any response even if you wait for entire day. Later on 27 May after getting frustrated, contacted a customer care lady and she told she would escalate it.

After that I received a call where the Customer care lady calls and tells me "Your order was placed in Feb. We cannot refund an order which is more than 30 days from order placed date!!! great now suddenly the order which read invalid would turn to a valid order number with expiry date for it!! the lady generously provide me with suggestion that I should have raised my concerns earlier. What the hell, if you guys do not react to my escalations and say that my order itself does not exist after paying for the order, how the hell will I be able to raise my concerns?!!

Apart from these you ask the customer care the ticket / complaint number for your future reference - great !! they do not have one!! So ultimately you will not be able to track. So next time when you contact a customer care guy he says "Your order validity expired!! So we would use your money without giving you your order!!". very cheap way of making money guys !! very disgusting

I am totally disappointed with your entire team. Worst ever shopping experience and ofcourse would make sure that I will write this in every review page of online shopping sites so any customer who would want to buy through Send my gift would have to think before ordering.

Guys!! every online shopping site offers the products which send my gift has to offer but atleast you will get the product delivered for the amount paid unlike in here where neither you get order nor your money!!