SETC — Bus unavailable[protected]

Address:

Chennai, Tamil Nadu, 600070

Sir,

I reserved ticket in SETC bus boarding from Tambaram to Tirunelveli (Route 180UD) on[protected] evening departure time 8:45 PM from Koyembedu bus stand. During that subject date, We arrived to Tambaram SETC bus stop at 8.00 pm the bus mentioning with this route did not arrive to Tambaram bus stand till 10:45 pm. When I asked time checker in SETC Counter, he was was not able to provide correct information. He was not aware whether the bus started from Koyembedu or not or arriving or not. At last he told me and my family members to go to Perungalathur after 11:00 pm in midnight to know the details. We had no other option rather to go Perungalathur to check the details. When we went, there were 3 officials in Perungalathur SETC counter who were arguing with passengers with the same issue. When I asked in the counter, one of these officials checked the record and said bus in that route did not arrive Perungalathur. But he did not have proper answer whether bus will come or not. Another official (traffic inspector) checked the record and said one bus in 180 series came and went off. He blamed us that we missed the bus. But it was not our fault at all. The bus we reserved/booked was 180UD which did not come to Tambaram or Perungalathur. The other officials said to him that ultra deluxe bus did not arrive in that route no. They gossiped among themselves for some time & the Traffic inspector rudely said you can complain to anyone and he will not care about that. At last we were roughly told to board a SETC bus which was going to Madurai and take a break journey from there to Tirunelveli. The traffic inspector scribbled in my ticket some words which was unreadable and told us to occupy seat behind driver seat which was atrocious. Since it was already late at 11:45pm in midnight we had no other option rather to occupy that seat and travelled the whole night without sleep. It was raining during that time and due to improper maintainence of SETC bus, the roof top of bus was leaking with rainwater which was very uncomfortable to all o[censored]s including driver. We had a terrible night which was unforgettable. The next day we reached Madurai at 9.00 am but did not find SETC bus to go Tirunelveli. So we paid once again Rs. 210 in Tirunelveli Bye Passrider to go to Tirunelveli. I enquired for refund amount in SETC counter in Tirunelveli New Bustand where the official said I need to approach Vannarapetti Depot to claim the amount but will not get the amount at once and will take more time for refund process. I came back home with disappointment and frustration. The way the traffic inspector and the officials in perungalathur behaved with the public is really unbearable and it made me to draft this detailed message to your end. Please check and advise whom to contact exactly to get the refund amount in chennai. I had a very good opinion on SETC earlier but their attitude & behaviour of SETC officials in Perungalathur this time really made me to think about choosing other alternatives for travelling in future. Really disappointed.

Regards,
Shankar.
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