SETC — Unfit buses used for long travel - Took 15 hours to reach chennai from Madurai - 40 passengers lost 1 day job & salary

Address:

Chennai, Tamil Nadu

Hi, My name is Mano. I was travelling from Madurai to Chennai in an Ultra Deluxe Bus (Bus code: B231) on 3rd March 2015 under reservation. The bus was unfit for travelling. The Bus Driver identified the problem with Clutch when coming out of Madurai Mattuthavani bus stand itself. But the Driver and Conductor decided to run the bus till Trichy without intimating it to passengers and higher officials. The bus fall break down near Valanadu (about 90 kms away from Madurai and 50 kms before Trichy) at night 12.30. The Conductor is totally irresponsible and he doesn't have any Contact number of the officials. The emergency contact number provided in the highway notice board was swtiched off. Finally we got a spare bus from Madurai Depot by 3.30 AM after discussing with Depot officials. But that spare bus was already boarded by 5 passengers. The spare bus driver told that he need money to pay in Toll booth and hence he boarded 5 passengers in the Spare bus. There was a big fight between the bus conductors, drivers and passengers. Finally, we came for an agreement and started the bus by 4 AM. But the spare bus front tyre got punctured in another 25 kms (25 kms before Trichy). The bus doesn't carry a jockey for repairing. It took around 2 hours again to fit the stepney tyre with the help of a Lorry Driver. Finally we reached Trichy by 6 AM. This is really a poor management system and SETC is not arranging things for the money paid by passengers. Most of the buses are unfit