[Resolved]  Shaadi.com — Beefoling customer and misguiding to charge more

Address:	Lucknow, Uttar Pradesh
Website:	www.shaadi.com

I have registered for select shaadi few days back, i have gone to shaadi .com office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 21000, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed.I have registered on shaadi.com, i have gone to their office to register for unlimited package but saumya (advisor) advised me to go for select shaadi package, as i am working so i found it feasible and i got myself register for select shaadi after one week i got a call that they have less profile count so i should make changes to my preferences i agreed then again after one week i got a call that they have again very low profile count so i should prefer other castes also i said firstly i want to look in my caste only then my select shaadi advisor amin sheikh called me and said since he is not having profile according to my need he is converting my service into one year platinum service without telling me that platinum costs only 10600 while i paid 23400, i again asked for refund so they called and told me that they have given me more call/sms balance i said when you dont have profiles which cater my need what i will do with your call balance, you just refund my amount but he disagreed and said i have used my profile call balance but i said i have not seen my advisor has seen it but they dont wanna help, i am really pestered .Now i want my money back as i am really dissatisfied with the services.If they dont have profiles they should tell customers before hand My id is SH02758279