Shaadi.com — Scam company-please join me in getting the company banned and directors jailed for fraud

Address:	Mumbai City, Maharashtra
Website:	www.shaadi.com

Beware of this company. They first charge you money and then take down your profiles forcing you to create other profiles. They do this with profiles who have lots of interests/contacts and the only way to reconnect with those contacts would be to pay up again and create another profile.

***I am planning to take them to court for fraud and invasion of privacy. Anyone who has had his/her profile suspended arbitrarily even though you have submitted full ID proof is welcome to join me in this pursuit*******

Here is the full chat transcript with their support staff


Critical Incident Desk
Customer support
👍👎
Dino
Unable to login
Chat started
Deean joined the chat
Deean
Welcome to Shaadi.com chat support.
Hi Dino.
Dino
Hi, I am not able to login
My email is ...
Deean
I would be glad to help you with your concern.
Thank you.
Please allow me a minute while I check your profile.
Thank you for your patience.
We have our concerned team working on your profile.
Dino
can you transfer me to them
Deean
May I transfer your chat, they will be able to assist you further?
Yes.
Please allow me a minute while I transfer.
Critical Incident Desk joined the chat
Deean left the chat
Dino
Hello Critical Incident Desk
Critical Incident Desk
Hello Mr Dino. Welcome to Shaadi.com Critical Incident Desk and I am Pavan.Kindly allow me a moment while I check your query.
Thank you for your patience.
Sorry to keep you awaiting for long time.
Dino
ok
Critical Incident Desk
Mr Dino, As I have checked that your profile has been taken offline for routine verification, hence request you to please help us with your ID, education and profession proof.
Dino
I have already sent you the ID proof yesterday
and who are you to be asking my education and profession proof?
what is your number
Critical Incident Desk
I have verified your ID, Thank you for your cooperation, our system has flagged us that you were having multiple profile on shaadi.com, with same photo but different details.
You cannot create more than one profile of the same person on Shaadi.com.
We at Shaadi do not allow multiple registrations and request you to not create multiple profiles.
Dino
What registrations? You have done the same with all past accounts I created. You charge money then deactivate profiles even after proff of ID is submitted
Why?
I can tell you all the emails used in the past. You arbitrarily close down those accounts and now you are telling me they are still active?
Critical Incident Desk
As we all know that shaadi.com is an pure matrimonial site, we strive too ensure that all details mentioned in profile are correct.
Dino
I let you walk away everytime but this time I will take you to task. You need to explain to me why do you keep taking down profiles even though you are given full ID proof
who are you to get into the business of verifying details beyond ID??? How dare you
Critical Incident Desk
Mr Dino I am not telling that all thos e profiles are still active, however you have created multiple profiles earlier with different details.
Dino
yes and what am I supposed to do when you take down profiles?
why are you telling me this?
you are accusing me of falsifying information? and my question is who are you to get into all that?
I have provided ID proof on all occasions
once I gace you passport copy another time I gave you Driver license
and another time I gave you my council tax bill
Just so you know that I am taking a copy of this whole chat and you can rest assured that it will be lodged on all social media forums to highlight your scam and robin hood attitude
but before that you need to confirm what you are going to do about this.
I have told you that I have already given you the ID proof
and I REFUSE to give you any more information. You can suspend the profile but then I will need refund for the balance
you have ripped me off multiple times before too and this time I will not let you go scotfree
you charge me money
and then you do this 'routine verification' where you take profile off midway
and do not respond to ID proofs being submitted
even now you were not aware that I have already submitted proof of ID. you only realized that after I told you so
Critical Incident Desk
Mr Dino, As I can check that your profile was deactivated by the system, as there was no access to your profile for a long time, however, when you have created a new profile you have updated the same photo, but details mentioned in profile were different and even you also agree that shaadi is a serious discussion, hence details updated in the profile should be correct to maintain the trust of the member, if you falsify your details it will be a bad impression on other members.
Dino
which details are incorrect.
and how DARE you accuse me of this
SHOW ME which details are incorrect and why you think it amounts to 'FALSIFYING' information
I am keen to let this chat circulate around the whole world and have all the people and members see your stupidity
Please answer my question above
I have put on my timer in the laptop and am keeping track of the time you are taking to reply
just so you know
Critical Incident Desk
I regret Mr Dino, please allow me a minute while I check the details and revert you.
Dino
I am super keen to understand who have given you the authority to poke your nose into other people's affairs and muck about with their profiles even though they have paid you in full and submitted all proof of legal identity etc.
you are being called a scam on social media - https://www.consumercomplaints.in/complaints/shaadi-com-c155871.html
and I am going to use this chat with you to get your side of the story as to why you should not be called as a fraud, scamster site
and banned
Critical Incident Desk
Mr Dino, As I can checked that you have shared different name and education in multiple profile, hence we need to verify the same.
Dino
WHO ARE YOU to ask me all this? You have been given proof of ID on all occasions isnt it?
The photo on profile looks like the photo on ID proof or not?
and show me record of what emails you sent out to each earlier profile and when
I submitted ID Proofs EVERYTIME you deactivated profile
Critical Incident Desk
The reason you have been asked to verify these details is because you have shared different details in multiple profile as I have mentioned earlier, we do have members who have send us these documents and we have verified the details from same, and it's safe and secured with us, You can be rest assured that we take utmost care of the documents and ensure it does not fall into any third party agencies.
Dino
What the hell do you think would be my reason for sharing personal details with a scam site like yours? That is something for the party I engage with to verify
who has given you that role?
and if so why do you not ask for these details before accepting money?
Critical Incident Desk
I do understand and wish I could help you with it. But this verification check is is a necessary process we follow to validate profile details and hence I can only activate your profile after verifying the details from the documents sent by you, please consider this as my final response.
Dino
No way this is final. I REFUSE to share any more personal details with you
And if you suspend profile I need a refund
That is MY final response
Critical Incident Desk
During the time of registration you yourself have accepted the terms, wherein it was mentioned that you might be asked to help us with required documents for verification at any point of time
Dino
what are the required documents?
where do you define that
Critical Incident Desk
I apologize but refund wont be possible as we have a set criteria for refund
Dino
of course not. Coz you are a scam
so here is how we are ending this
Critical Incident Desk
If you have sent at least 10 Interests to members who have not filtered you AND you dont have a single Accept WITHIN the first 30 days of becoming a Premium Member, we will refund your entire fee, no questions asked!
Please refer to our Terms o[censored]se http://www.shaadi.com/shaadi-info/index/terms
Refer to point 6C
Dino
you are arbitrarily poking your nose into my personal affairs and asking me to share all sorts of personal documents which I REFUSE to
you are also not able to SPECIFY exactly which documents you require at the time of registration
and you just go ahead and accept money and then refuse to refund
Fine. I have taken your final answer
now you will see the answers you get on the web
and consumer complaint forums

**** End of transcript*****