[Resolved]  Shaadi.com — They have taken my Money and Time

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi Sir

I have lost my valuable Money and time with shaadi.com . I have taken there Gold membership on their Request and my profile Id is SH80549782 . As per the plan i am to use the said things like chat for the whole duration of the plan that expired on 14 march 2014.

But Today that is on 25th Dec 2014, i have been using there service still 7pm but after that there Chat service has been not working for me . I have complained to shaadi.com for that and it is almost 2 hours from now there is no help.They are simply bluffing me, They are saying various things and even they r saying that this chat functionality has been working at their end and but when i asked them for screeshots they said "I regret this inconvenience."

i need my money Back from them as i have wasted valuable time and money on the pretext of False promises with them. here i am attaching the whole conversation with them :
Chat InformationPlease wait for a site operator to respond.

Chat InformationWelcome to Shaadi.com Live Help. You are now chatting with 'Kishor Sharma', how may I help you?

Kishor Sharma: Hello.
Kishor Sharma: How may I assist you with Shaadi.com ?
[protected]@gmail.com: why my chat not working
[protected]@gmail.com: this is my last time question fromt he last 1 and half hour
[protected]@gmail.com: r u there or not
Kishor Sharma: Yes.
[protected]@gmail.com: then what now i do?
[protected]@gmail.com: my time had wasted
[protected]@gmail.com: my money had wasted
Kishor Sharma: I have checked with my relevant team about the issue and this has been forward to my concerned team.
Kishor Sharma: I request you to please allow us some time so we can resolve the issue.
[protected]@gmail.com: Why u have said that this is working at yr end Earlier?
Kishor Sharma: It is working at our end now also.
[protected]@gmail.com: then send me the screenshot first
[protected]@gmail.com: now also? means what?
Kishor Sharma: That is the reason you were asked to forward the snapshot of the issue to us, so we could investigate the issue.
[protected]@gmail.com: u said this 1 hour back
[protected]@gmail.com: Dont folls me i have alll your chats scripts
[protected]@gmail.com: i need Resolution with the screenshots that shows me this issue is Resolevd
[protected]@gmail.com: let me know much time this will take more ?
Kishor Sharma: This has been forwarded to the relevant team so this would take 24 to 48 hours.
[protected]@gmail.com: Why is would take 24-48 hours?
[protected]@gmail.com: That means i cant do anything ?
[protected]@gmail.com: i need to chat
[protected]@gmail.com: i have taken your membership
[protected]@gmail.com: Who will paid me back 24-48 hours my fees that i had paid ?
[protected]@gmail.com: i think i need to escalate at my level
[protected]@gmail.com: A poor Customer service
Kishor Sharma: I understand you concern however this is working fine at our end so we need some time to check why you are unable to view it.
[protected]@gmail.com: why u dont send me the screenshots that this is workign fine at yr end?
[protected]@gmail.com: it is almost 2 hours now
[protected]@gmail.com: U r sinly Bluffing me
[protected]@gmail.com: simply Bluffing
[protected]@gmail.com: the customer
Kishor Sharma: I regret this inconvenience.
[protected]@gmail.com: I dont know i need Resolution or my money back
Kishor Sharma: I would suggest you to send the screen shot of the error you are getting to [protected]@shaadi.com so it can be easier to verify and investigate the issue to get this resolved on priority.
[protected]@gmail.com: Dont waste my time and yours time
[protected]@gmail.com: Ok
[protected]@gmail.com: So for the last 2 hours u r Bluffing me
[protected]@gmail.com: As a customer i need Resoltuin
[protected]@gmail.com: i wasted 2 hours here with chat fromt he Supprot team
Chat InformationYou are not currently in a chat session.

Chat InformationYou are not currently in a chat session.


i have also the screenshots of the previous conversation with them


Regards

Sankalp
+91-[protected](Mobile)