[Resolved]  Sharekhan — Account closure

Address:Vadodara, Gujarat, 390023
Website:Sharekhan

I live overseas and came to India for a short visit. I called Sharekhan branch in baroda and requested to close the Sharekhan act after selling off the shares I have. They asked me to come to branch and fill up the form. I did confirm if they require any documents they said PAN no. that's it.
On going to branch they advised they need cheque as well to clear the overdue along with closure form signed which I submitted the very next day on Tue 25th. Asked them to process this ASAP and inform me once it's done
There was no update about act closure from them and today Wed 9th Nov I received a text message that my act closure was rejected. I called Baroda Sharekhan branch so many times. They pick up my call and transfer it, no one picks up the call and then disconnects the call.
Tired of calling them again and again but no answer. Then I called the Mumbai branch advising them I am leaving country tomorrow and need to get this sorted. They kept me on hold for long rather than helping me out.
On asking to speak to manager they said no one is available. They asked me to fill up form again as signature miss match. Alternatively they asked me to send an email with my details and they will do forceful closure in 45 days
This was harassment rather than helping me out to close the act ASAP
Staff is not helpful at all. Very poor customer service giving customers a run around
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Dec 11, 2016
Complaint marked as Resolved 
Sharekhan customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2016
Sharekhan Customer Care's response
Hi Shefali,

We have already received your query on [protected]@sharekhan.com and our customer service team will send you a detailed reply on email to address your concerns.

Cheers!
Team Sharekhan
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Plese send my trading pasword
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