[Resolved] Shop CJ — Complaint regarding replaced item | |||||
Hi Team, I ordered Glowria imitation jewellery (Item no. 155095) last month. I received the item within 2 days of placing the order, however, since the bangle size was small, therefore I had to place a request for its replacement. The article was picked from my residence within the following week on 25 May 2016, and delivered today, i.e. 9 June 2016. I had to follow up a number of times for its timely delivery, as I had ordered the jewellery for a family function and obviously couldnt use it. Must say the process of replacement is very time consuming and frustating!!. Now comes more irritating part- Today, when I have received the replaced item, I am really offended! The bangle size fits me, but to my surprise, the ring is smaller than last time and even the design is diffferent from last time.Even the items inside were not packed properly, and strings of mangalsutra and chain were badly entangled. Order no. [protected]. Was this information helpful? | |||||
Jul 9, 2016 Complaint marked as Resolved Hi Team,
Shop CJ has resolved my problem. Mr Amit from Shop CJ was constantly communicating and provided a timely solution. Initially the item was replaced, however considering the fact that the quality of the delivered product was not upto the mark, the amount was refunded.
Really appreciate the way Mr Amit took care of this issue.
Thanks,
Meenu SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 SHOP CJ Network Customer Care's response Hi Sumee,
We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Thanks!
Regards,
Shop CJ India
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
i am premkumar my order no [protected], i have order swipe tab on your company, your company delivered on 22.05.2016 evening 7.30pm, i have check tab is network not connected, i have checked another service centre, tab network ic sip not corrected, so pl change your tab, i have complaint on 23.05.2016 10.30am, your side response asking to me you change replace or refund, i have told that person pl replace tab, but still date not response i have everyday followup you have not response still time i have order on 18.05.2016 today 10.06.2016 i have waiting on 23 days how to you customer satisfaction? every time your customer care reply answer will support team will touch 24 hrs but, i am waiting in 23 days still time not response, so pl change my tab, or answer, any rnot response i will complaint forward consumer court., my mobile no [protected]