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SHOP CJ Network

Shop CJ Network — Delivery of damaged product and delay in refund

Address:New Delhi, Delhi, 110059
Website:WWW.SHOPCJ.COM

I ordered Nutriglow 3in1 Jewel facial Kit on 1st Jan'2016 and it was delivered the next day on my above mentioned address. But the product was damaged so i immediately called the customer care and informed them the same, they told me that reverse pick up & refund will be done within 7-10 working days. To my surprise, nobody came for the next 7 days and so i kept calling them & asking them the status of my request. And as there number is not toll free, every time it took 8-10 minutes explaining them the issue and whenever i asked them to escalate my call, they disconnect it. After so many calls, at last the order was picked up on 12th Jan and shockingly the courier guy from parcelled.in had some fake mobile number [protected] in the records. Now 2 days after this i called customer care ti ask them the status that the product must have reached their warehouse but still they had the same attitude and kept disconnecting my calls. In total i made around 500 rs call to them. Now after showing them some hard attitude, they called me on 25th Jan for asking my bank account details but when i asked for compensation they rudely disconnected the call & same happened today on 27th Jan. I need compensation for this inconvenience caused to me. I need my order amount paid that is 1148 + compensation for calls made to them & inconvenience AND harassment caused to me and my family on new year.
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Comments

Hi Shikha, We apologize for the inconvenience caused. Request you to provide us the Order ID if your querry stands unresolved, so that we can resolve your issue.
Reply
My complaint is still unresolved, My order no. is [protected]. Respond immediately.
Reply
Hi Shikha,

Thanks for the information. We will look into your issue and get back to you with the resolution at the earliest.

Thanks!

Regards,
Shop CJ India
Reply
Hi Shikha,

We tried to compensate you with free gift but as you wanted we cannot compensate free gift to cash. If you wish to have the free gift then please let us know. We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India
Reply
Shikha Nebhnani's [Complaint's author] reply, Aug 23, 2016
As told to your social media rep also send me Wonderchef Picasso set with refund of my order amount as compensation. Do let me know asap as my husband has already consulted a lawyer for a consumer court case.
The time that you have taken to respond and the harassment that you have caused to me is beyond any repair. You are offering a freebie that you give with electrolux microwave oven, is it what you call compensation? So either compensate in cash or be ready to face a case in consumer court soon.
Reply
SHOP CJ Network Customer Care's response, Apr 22, 2016
Verified Support
Hi Shikha,

We are sorry to inform you that we cannot compensate in cash. We can either reward you with coupons or by Shop CJ points. Do let us know if you would like to use it.

Thanks!

Regards,
Shop CJ India
Hi Shikha,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India
Reply
Shikha Nebhnani's [Complaint's author] reply, Jan 7, 2017
First you need to understand the meaning of the word compensation, it is what you offer customer free of cost for service let down. Your customer care rep Azim doesn't know how to talk to a harassed customer and he is quite adamant to give me useless coupons. Why would i pay to use those coupons?

ITS BEEN MORE THAN A YEAR THAT YOU HAVE NOT RESOLVED THIS ISSUE.

You have only one option to compensate me in addition to the refund amount : Wonderchef 4pc non stick cookware set with Recipe book, spoon and spatulas in orange colour (aired today on television at 2:30 pm).

Reply with your final decision as i will wait only for 2-3 days and will forward this complaint to law minister and consumer affairs ministry.

Other e commerce companies process the refund immediately after receiving the product but you don't know how to calm down harassed customers and you are provoking me to take action against your useless customer care.

So reply asap and make sure Azim doesn't call as he is quite ill mannered.
No, i don't want any coupon or points as i don't want to order any more from you. You can only compensate in cash, otherwise be ready to face the consequences.
Reply
SHOP CJ Network Customer Care's response, Apr 28, 2016
Verified Support
Hi Shikha,

Sorry to inform you that we cannot compensate points in cash. If you would like to use the coupon code or points do let us know.

Thanks

Regards,
Shop CJ India
I am very clear about it that what a compensation is. It should be minimum 50 to 100 times the order value. So, you need to pay at least Rs 50000 or give me good quality products worth Rs 50000 if you cannot compensate in cash.

Please call and let me know if you are ready to provide good quality products of my choice worth Rs 50000.
Reply

not given the gift

not given the gift
Reply
SHOP CJ Network Customer Care's response, Jun 18, 2016
Verified Support
We apologize for the inconvenience caused. Request you to provide us the Order ID so that we can resolve your issue.

Zaverat jewellery

Ua customer service is so disgusting u dont care about ua customers im contactng shop cj frm nearl 7 days frst of al they hav deliverd a damage product and they are not sending any one to pic up ths returned parsel ...next time i would nve shop in such a channel ...
Reply
SHOP CJ Network Customer Care's response, Jun 18, 2016
Verified Support
We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest

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