Shop CJ Network — Incorrect product delivered refund not given

Address:	612201
Website:	M/S. Blue Seas International

This is regarding the order no: [protected] for the purchase made on 30th july 2016 and subsequently delivered to our home on 04/august /2016 as cash on delivery.

When we initially ordered the product over the phone, we were told that the product was 6 readymade magnum mens' formal shirts of size 42 inches for th total sum of rupees 1098.00 only.

However, the product delivered was 6 magnum mens' formal shirting bit unstitched which i was not told over the phone by your company executive. When i was demanded to the delivery people on 4th august 2016 to open the parcel i was forced to pay the amount and then open it due to which i could not check the parcel before payment.

Also, i called your customer care phone number and was treated very badly without proper response. I kept calling again and again and my complaint was registered only on 9th august 2016 after demand your customer care agent agreed to resolve the issue within 11 working days.

However since there was no response on the complaint, i had been following up since 14th august till 28th august 2016 and the complaint is still not resolved.

I was also put on hold for very long hours again and again each time i call your customer care and the line gets cut in between which is highly irritating and annoying. Also whenever your staff picks the phone, the response is absolutely rude in behaviour and there is no solution or courtesy on the call whatsoever. This is my first purchase with your firm and i am exremely disappointed and irritated the way you treat your customer.

All i request you is to resolve the issue and refund the amount back to me and collect the incorrectly delivered product from me asap.

I am also looking for a compensation for the inconvenience and pain caused by your horrible customer care and for the phone calls i had made and was made to wait in the line on hold for hours.

Thanks,
Veeraraghavan sundaram.