Shop CJ Network — Non receipt of Invoice | |||
I had placed an order for SWIPE Tab on 25th April, 2016, (order no. [protected]) order received on 27th April, 2016. The purpose for which the tab was purchased has not solved as the particular app does not get installed in it. I want a DOA form from the dealer to replace the product for which the Invoice is necessary. I have requested the company to provide me with the Invoice copy in the mail . The company has not even provided me a physical copy of the Invoice. I have been continuously calling up shop CJ from Friday i.e. 29th April, 2016 to please send me a soft copy of the Invoice . Today it is 3rd May, 2016, but I have still NOT RECEIVED a copy of the Invoice . Prerna Jagasia Was this information helpful? | |||
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SHOP CJ Network customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Until five days we have tried to persue the matter n on every ocassion I HV just been stereotyped voiced answers"u will get a reply or u will attended by the complaint team " but unfortunately u don't have a responsible team to just send me an email of the bill which u were suppose to send me along with the product. Also It was ur utmost duty to send me two more copies -1for my reference n one on the box. I did receive the copy on the box but the copy for my physical reference. When I wanted the DOA to return my product, I was said to produce the copy of the bill, which unfortunately u HV neither send nor mailed me. I need to go to the consumer court for support I guess if it na falls on deaf ears...
U consumer grievance support is not worth even a one star if it goes unattended even nw
U consumer grievance support is not worth even a one star if it goes unattended even nw
SHOP CJ Network Customer Care's response, May 6, 2016
Verified Support
Hi Prema,
We regret the inconvenience caused to you, we are getting technical error in system while sending the invoice copy for the order no : 20160425080865 .
Our team is working on the issue, once it's fixed we will send you the invoice copy.
please bear with us.
Regards,
Shop CJ India
We regret the inconvenience caused to you, we are getting technical error in system while sending the invoice copy for the order no : 20160425080865 .
Our team is working on the issue, once it's fixed we will send you the invoice copy.
please bear with us.
Regards,
Shop CJ India
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we regret the inconvenience caused. Do bear with us while we investigate the matter. Be rest assured that we'll work on the feedback provided and fast track a resolution for you. Thank You.
Regards,
Shop CJ India