Shop CJ Network — Refund not received for the order no [protected]

Address:	Mumbai City, Maharashtra, 400007
Website:	www.shopcj.com/‎

To,

The manager /ceo/ m. d./ customer care deptt. / refund department
(sweta, shiziya, shridhar... etc)
Shop cj network
India

From
Malav p shah

B/12 shree revadiyadham duplex,
Near natibha nagar -2,
New vip road - vadodara -390022

Hello sir,

This is to bring your kind attention that i purchased 4 jeggins on 130716. the same was received immediately. however it was not comfortable in size to my wife and so on the same day of the receipt i called to shopcj customer care department and notified on the size issue. they confirmed that the order will be cancelled and the money will be refunded to me.

The jeggins were collected from my home in the month of july itself. it has been almost 2 months since then but the money is not credited to my account. i have called more than 20 times to the customer care department during last 2-3 months and they end up transferring to the refund department and every time i get the assurance that the money will be credited in 3 working days.

To my surprice when i spoke to the complain department senior manger sweta dubey on 060916 she told that the money is refunded to someone wrongly in the jawaharnagar branch of rajasthan. i don't understand how can it go to the jawahar nagar branch. sweta told me that she would cancel that transaction as it is wrong and would credit the refund in 3-5 working days. she accepted that the transaction is wrongly done. when i called after 5 days and tried to reach sweta, she is not coming on the line either she is not available or she is on leave as per their colleagues. i dont understand how can one be on leave for such a long period of time in service industry!!!

Still i tried to reach her on 100916 and end up talking with someone in customer service dept. i forgot the name of the person, he assured me that the money will be refunded in 2 working days!!!

Again i tried for the followup call on 150916 and i end up speaking with shiziya. she also assured for the refund in 3-5 working days. that also is missed and the money is not credited.

Lastly i spoke to shridhar on 210916 and he has told me as usual that the money will be credited in 3 working days.

This call history is of the month of september. i have been calling since july 19th but everytime i have been told that the refund will be processed in 3-5 working days. now i am lossing my patient.

Request you to please look into this matter and refund the money (rs. 1098) to my account at the earliest.

Thanking you,
Malav shah
Baroda gujarat