Shop CJ Network — Sealed Pack Mobile Found Faulty

Address:

Gwalior, Madhya Pradesh, 474001

On dated14 of aug i have ordered intex phone.on dated 20 august i have received the the phone .on opening the parcel i found mobile screen was blur with black patch on inserting battery and mobile on condition.so i immediatly called to customer care against order no:-[protected].they informed me that payment will be refunded.i was agree with both either new phone or payment refund.but till date issue is not been resolved.every time i call to customer care msg is received that shortly will be attended. but next i am receiving msg that issue has been resolved. how this issue is resolved i am unable to understand.
kindly provide me another phone or refund the money.