[Resolved] Shop CJ Network — This website seems to be fraudulent, refund not received, no response from customer care

priyanka boppana

from Delhi, Delhi

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	www.shopcj.com

Hi,

Order no [protected]

Incorrect bangles size was sent. The product was picked up for replacement on 21st april. We have neither received replacemmt nor refund until now.

The customer care rep rechecked the order and confirmed that incorrect size was sent and in later calls another rep said replacement wouldn't be possible as the order was delivered correctly.

We have called customer care at least 10-15 times. Each time they say they have noted the problem and we'l receive the replacement soon or they hang up.

There seems to be a serious issue with this site. Lot of online reviews also complain that they have had similar issues and they did not receive refunds.

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Aug 8, 2021

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

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Comments

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Welcome to ShopCJ Response Cell. We acknowledge receipt of your email.

We have shared the details with concerned department and soon your issue will be resolved.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at[protected] /[protected] / [protected]

Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.