[Resolved] Shop CJ Network — Wrong & defective order delivered | |||
I placed a order of 22 pcs nutriglow facial kit on dated 15/04/16 against order no. [protected]. I received that order on 27th april & found some items were defective and same day we lodge the complaint on their customer care no.. They send their executive to exchange that product on 30th april and i handed over that product to your executive for exchange. After that after so many follow ups i received exchanged product on dated 16th may but when we open that product and found that that product is not same as we asked i received 15 pcs facial kit inspite of 22 pcs facial kit. Then again i called to your customer care no and they assured us that within 48 hours our executive will collect wrong product and correct one will be delivered to you again. But till now more than 30 days had been passed but there is no responses from shop cj side. I called them almost 10-15 times but every time same response:"sorry for inconvenience, i forwarded your complaint to upper level and within 48 hours our executive will collect it and correct one will be delivered after that" I just want to know that when your 48 hours will be completed. I think i made a big mistake by ordering you. Please give me quick resolution otherwise i will be forced to knock the door of consumer forum. More than 100 rs had been spend by me on telephone calls while complaining. Who will bear the cost of calls and harassment. Was this information helpful? | |||
Jul 24, 2016 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jun 23, 2016 SHOP CJ Network Customer Care's response we regret the inconvenience caused. Do bear with us while we investigate the matter. Be rest assured that we'll work on the feedback provided and fast track a resolution for you. Thank You.
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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I placed a order of 3 pices Trouser (Italio Nation) on dated 17/05/16 against order no. [protected]. I received that order on 24th May & found wrong size and same day we lodge the complaint on their customer care no.They send their executive to exchange that product on 29th May and i handed over that product to your executive for exchange.
After that after so many follow ups i received exchanged product on dated 16th may but when we open that product and found that that product is not same as we asked i received 38 size inspite of 36 size Trouser. Then again i called to your customer care no and they assured us that within 48 hours our executive will collect wrong product and correct one will be delivered to you again. But till now more than 6 days had been passed but there is no responses from shop cj side.
I called them almost 10-15 times but every time same response:"sorry for inconvenience, i forwarded your complaint to upper level and within 48 hours our executive will collect it and correct one will be delivered after that"
I just want to know that when your 48 hours will be completed. I think i made a big mistake by ordering you.
Please give me quick resolution otherwise i will be forced to knock the door of consumer forum.
More than 200 rs had been spend by me on telephone calls while complaining. Who will bear the cost of calls and harassment.
I am your regular customer last few of months but I had bad experience this time. This is my last purchase to Shop CJ, Can someone attaend my query or I go to other option.
Kindly update the same.
My Number is -[protected]
we regret the inconvenience caused. Do bear with us while we investigate the matter. Be rest assured that we'll work on the feedback provided and fast track a resolution for you. Thank You.
Regards,
Customer Support Team
Shop CJ India