Shop CJ — Shop cj delivered damaged product

Address:

Mumbai City, Maharashtra, 400007

I have ordered diamond (Jewellery) lottery by glowria on 16 mar 2016 and got product delivery on 21 mar 2016, it was a damage item and different from what i haveseen on the television. I have raise complain on the same day. And customer care executive promised me that complaint department will call me in 48 hours, but no call came at all. Then again i called shop cj around 5 to 6 times, they says the same all the time and finally i got a call on 13 april 2016, the executive asked me all the queries and told that product will be picked from my home within 7 days and i will get call. But from that day since today no one came and no call came. Now again i have to call shop cj and they says, i have taken your complaint within 24 hours you will get call from our side. Every time they are doing false promise that your damage product will be picked. Please find product details below :-

Product name - diamond lottery by glowria.

Item no - 168220

Order no. - [protected]

Docket no[protected]

Product price - rs. 999 + 99 shipping charge.

Please help for this issue


Regards,
Swekchha jain