[Resolved]  Shop CJ — Women clothing (leggings)

Address:560076
Website:www.shopcj.com/mall/index.htm

I received product as dispayed on TV XXL ( but the 34 size was not mentioned).
When I received the packof 6 leggings, i tried only one of them all are untouched and packed.
In Name of leggings they told it i stretchable, but it is not.
It is not at all of leggings quality, they are not accepting the return since they delivered XXL as mentioned by me.
But why if the product is not of standard XXL as in India and not of good quality, they should accept the return and refund the full amount.

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Apr 25, 2016
Complaint marked as Resolved 
ShopCJ have taken the return of the product and refunded the amount, hence closing this complaint.
SHOP CJ Network customer support has been notified about the posted complaint.
Apr 12, 2016
Updated by renu kumari sharma
Hi, Shop CJ India,

I contacted customer care many times about my clarification on the refund, they told they would refund the whole amount.
I have ordered from TV and Cash On delivery.
Today (11th April 2016) pick have been done but they have not paid in cash, they told shop cj will call me and ask account details and they will credit the amount Rs.1098.
Could you please look into this? I am really frustated with shop cj now, the way they handle their customer, . How any times shall I call Customer care? I am losing money calling again and again, could not you follow up with your customer?
Complaint comments 

Comments

Hi Renu,

We apologize for the error. Your query has been forwarded to the customer support team, allow us sometime


Regards,
Shop CJ India
Hi, Shop CJ India,

I contacted customer care many times about my clarification on the refund, they told they would refund the whole amount.
I have ordered from TV and Cash On delivery.
Today (11th April 2016) pick have been done but they have not paid in cash, they told shop cj will call me and ask account details and they will credit the amount Rs.1098.
Could you please look into this? I am really frustated with shop cj now, the way they handle their customer, . How any times shall I call Customer care? I am losing money calling again and again, could not you follow up with your customer?
Hi Renu,

We understand your concern. We will get this checked and update on the same, please bear with us.

Regards,
Shop CJ India
Hi Renu,

We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.

Regards,
Shop CJ India

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