[Resolved]  Shop Clues — 8000 Rupees were debited from my account in the name of refunding my balance amount of last order

Address:

Chennai, Tamil Nadu

Hi, I had placed an order at shop clues for gofit weight lifting plates.but it got delivered to some other address.then i filed my complaint at "consumer complaints" & recieved a call from shop clues representative(Mr. rahul). On 8th Nov 2014, he had asked me my bank details, card no. cvv no(which was very odd as i got refund from amazon & they had naver asked such details) for refunding money of the last order which got delivered to wrong address.But then Mr. rahul told that refund is not possible for icici bank & then i aggreed to get the last order delievered to my address instesd of getting refunds. But after 2 mins there was a transaction of INR[protected]+2000+1000+1000) at 22:20:19, 22:23:09, 22:24:17, 22:26:13 & then back again of INR 3009 at 05:05:12(1010+999+1000). I had contacted mr. rahul of shop clues & he clarified that it is an system error & it money will be refunded by 12:00 pm of 9th Nov 2014.also i had forwarded the transaction alerts which came to my mobile to mr rahul on the phone number [protected]. The amount debited is quiet big so pls ensure that my payment reaches me before 12:00 pm of 9th Nov 2014, or else i will go to consumer forum & will highlight this issue on social networking sites because misusing of someone's card is a crime & a punishable offence. very unprofessional work from shop clues side. a very dejected customer.