Shop Clues — Charging more amount than displayed on site / supplied one quantity while charged for two

Address:

Pune, Maharashtra

Dear Sir, On 5th April, 2015 I placed more than ten orders. However, my complaint is for two orders bearing nos.44086051 and 44086059. Shop Clues sales products through Sunday Flea market. I placed orders for more than ten products. All in one number quantity however for the above two orders I asked for two quantity as these products are to be used individually. While I was updating my cart the total was shown Rs.1450/+ I used the services of BuyHatke an online service applies coupon codes for discounts and while finally making payment through net Banking the amount shown was Rs.1950/-+. I did not cancel the order as I thought that company will refund the excess amount charged as I am a very old customer. And immediately after placing the order I requested for refund the excess amount for which I was told to wait till the product is delivered. When the product is delivered I did not open it and request for the company to charge for one and second set I will return. Despite my continuous company finally rejected to refund or return request. I also discussed the matter over their helpline with the executive who again lodged my complaint but against company refused to honour it on the plea that I should have ordered only for one quantity the second item has been charged for full. Though no where in their website or while placing order it was indicated. To day I opened my packet and found that instead of two items of 3 in 1 Travel "Set has been supplied to me. Now this is the case of clear cheating. I have all the documents / computer screen print out to substantiate my claim. Please help me. Mukesh Kumar Dubey [protected]