Shop Clues — Not ready to do refund / replacement.

Address:

403804

Dear sir,

I have all the conversation between me and shop clues members.Please sir try to give me back my printer or refund my money.From so many months they are troubling me i wasted so much money on mailing and calling them they are not even bother to call and inform. everytime i have to call them or mail.I want to teach them a lesson.Please help me out in this.please awaiting for your reply.

I ordered one Canon PIXMA MG2570S on 7th Nov.2015 Diwali offer from Shop Clues it is delivered to me on 16th Nov.2015 but when i opened and went to take a xerox a horrible sound started coming from that printer when i went to see why that sound is coming i came to know that one small inside ribbon from that printer is its lying down inside the printer. Please i want it to be replace with new one. Printer Details are as follows:- Order Date:-7/11/2015
Received Date:-16/11/2015
Order No.74855796
Product Name:- Canon PIXMA MG2570S
Please do the needful as soon as possible.
I am awaiting for your reply.
With Regards,
Pooja Padwal 131 Atype Quarters,
Head Land Sada,
Vasco-Goa.

Dear Pooja,

Greetings from ShopClues.com.

We would like to inform you that we have arranged a pick-up for your product, against the order through the delhivery courier company. Our courier partner will contact you within 5-7 business days to get the product picked up.

Please ensure that the product is packed tightly with all accessories & invoice/warranty card, if any, which you have received along with the product. Moreover, kindly do not forget to take the pickup receipt. Further, we would like to inform you that refund or replacement will be done after receiving of product in our warehouse. You may also track your return status at http://www.shopclues.com/trackorder.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Ruchika
ShopClues.com

shop clues members,

Please find attached Reverse Logistics copy.

Delhivery Reverse Logistics Pick Up Done for Return Request 74855796 on 24/12/2015 Diwali offer canon

printer MG2570son 24/12/2015 at around 11:33 am by Mr. Pankaj Meita cont.no. [protected]. Kindly replace

me the good product this time or do refund Rs.2350/- as soon as possible. You people took more than one and

half months to do pickup please now you don't take that much time to do replacement my product.Please i want

to know when you will replace my product. Awaiting for your reply.


Pooja Padwal


ShopClues Support, Jan 19, 8:31 PM:
Dear Customer,

Greetings from ShopClues.com.

We apologize for the inconvenience caused to you.

We would like to inform you that the refund for your Order has been credited in the form of Clues Bucks in your ShopClues account. Kindly check for the same.

For further assistance, kindly refer to www.shopclues.com/help

We look forward to your shopping with us again!

Best Regards,
Customer Support Team
Rahul
ShopClues.com

s::s


pooja padwal, Jan 19, 1:48 PM:
This is a follow-up to your previous request #5505423 "want pick up 74855796"

SHOP CLUES MEMBERS, I really dont understand whats wrong with you people, are you sick of mind or you people have language understanding problem. from so many days i am calling you mailing you regarding canon printer which you have taken back and not done refund or replacement. Ok now i'll type in hindi lets see now you can understand.APNE   MUJHE   MERE  ACCOUNT MEIN  RS.250/-  HI CREDIT   KIYA   HAIN  MUJHE TUMHE YEH  BAAT  KITNI  BAAR SAMJHANA   PADEGA   PLEASE  CHECK  KARO  AP  LOGONE   MERE   ACCOUNT   MEIN   KITNA   CREDIT   KIYA HAIN ..  BALKI  MAINE  PRINTER  APSE  RS.2350/-  MEIN  KHARIDA  HAI  BAKI  KA  BALANCE  KAUN  CREDIT  KAREGA. MAINE  APKO  ALREADY  PRINTER  BHEJ  DIYA  HAIN  Dt. 24/12/2015 USKI   DETAILS   MAIN  PEHLE  HI BHEJ  
CHUKI  HUN.AAP  CREDIT  NAHI  KAR  SAKTE  TOH  REPLACEMENT KARWA  DIJIYEA.. OCTOBER  SE  AAP  LOG  MUJHE  SATA  RAHE  HO  AAP  LOGNE  REFUND  YAA  PHIR  REPLACEMENT NAHIN  KIYA  TOH  PHIR   MUJHE  CONSUMERR  FORUM  MEIN  JANA  PADEGA  APNE  HAK  KE  LIYE.. RETURN PICK UP  KA  RECEIPT  BHI ATTACH  KIYA  HAI  AAP  CHAHE TOH  DEKH  SAKTE  HAIN.
POOJA PADWAL    

SHOP CLUES MEMBERS
You credited in my shop clues account only Rs.250/- but i purchased canon printer from you for Rs.2350/- & not for Rs.250/- and  printer i aiready return to you for replacement or refund on 24/12/2015 at around 11:33 am taken by Mr. Pankaj Mehta cont.no. [protected].So how you can credit me only Rs.250/-. YOU HAVE TO CREDIT RS. 2100/- MORE IN MY ACCOUNT DO IT AS SOON AS POSSIBLE BEFORE I TAKE ANY FURTHER ACTION.
NOW I CANNOT TOLERATE I AM FILING COMPLAINT AGAINST YOU IN CONSUMER FORUM. AS YOU PEOPLE ARE REALLY DISGUSTING.I WAITED FOR  REFUND OR REPLACEMENT FOR SO LONG BUT YOU PEOPLE DON'T BOTHER.REALLY ASHAMED ON YOU PEOPLE.WHAT SERVICE IS THIS YOU PEOPLE ARE FRAUD.FROM OCTOBER YOU PEOPLE ARE CHEATING ME.ALWAYS YOU PEOPLE KEEP ON SAYING WHENEVER I MAIL YOU OR CALL WAIT FOR 48 HRS.WAIT FOR 2 DAYS BUT NOTHING HAPPENS FROM OCTOBER YOU PEOPLE TROUBLING ME.YOU HAVE TO PAY FOR THAT NOW YOU PEOPLE WASTED MY LOTS OF MONEY FOR MAILING AND CALLING YOU SEE NOW WHAT I AM GOING TO DO...

POOJA PADWAL 

VASCO-GOA

Hi pooja, Greetings from Shopclues.com.We have approved your return request against order no. 74855796. Reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-8 business days.Please keep the product ready with all tags & accessories and ensure it is properly packaged to avoid transit damage.Please write on a piece of paper• Order Number: 74855796• Return Id : 2318067Note : Please keep the above paper inside the packet and do not seal the packet. The return parcel to be packed in front of courier personnel. Kindly take the receipt from courier person.Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by writing on below support link. We will try our best to meet your expectations regarding refund/replacement of the product.You can also check the status on MyAccount on ShopClues.com.Need any help?Please write to us at shopclues.com/supportWarm RegardsTeam ShopC
lues

From: "pooja padwal"pooja.[protected]@rediffmail.com

Sent: Fri, 08 Jan 2016 10:53:25 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Fw: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shopclues team,

Pickup is done by your person for Return Request for 74855796Diwali offer canon printer MG2570son 24/12/2015 at around 11:33 am.But till today dated:- 06/1/2016 i have not received any feedback from you.Please i want to know the status of my return product.otherwise i have to take a further actions. If you cannot do the replacement then do refund from day one i purchased that product i am suffering and you people don't bother to respond.Reply me immediately.

I WANT YOU TO DO SEND MY PRODUCT BEFORE 13TH JAN.2016 OTHERWISE I HAVE TAKE A FURTHER ACTION..I WAITED TOO LONG NOW I DONT WANT TO BE. FROM NOV.2015 YOU PEOPLE ARE TROUBLING ME.PLEASE DO SEND MY PRODUCT OR DO REFUND AS SOON AS POSSIBLE.

Pooja Padwal

From: "pooja padwal"pooja.[protected]@rediffmail.com

Sent: Mon, 04 Jan 2016 11:18:45 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shop clues members,

I returned my product to you for the replacement on 24th Dec.2015 but i did not received any status from you all when you will send my printer back

pooja padwal

From: "pooja padwal"pooja.[protected]@rediffmail.comSent: Mon, 28 Dec 2015 16:04:35 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shop clues members,

Please find attached Reverse Logistics copy.

Delhivery Reverse Logistics Pick Up Done for Return Request 74855796 on 24/12/2015 Diwali offer canon

printer MG2570son 24/12/2015 at around 11:33 am by Mr. Pankaj Meita cont.no. [protected]. Kindly replace

me the good product this time or do refund Rs.2350/- as soon as possible. You people took more than one and

half months to do pickup please now you don't take that much time to do replacement my product.Please i want

to know when you will replace my product. Awaiting for your reply.

Pooja Padwal

From: "pooja padwal"<pooja.[protected]@rediffmail.com>

Sent: Fri, 25 Dec 2015 12:34:57

To: "[protected]@shopcluescom.zendesk.com"<[protected]@shopcluescom.zendesk.com&g...⇄

Subject: Reverse Pick Up Done for Return Request for 74855796 on 24/12/2015

Dear shop clues members,

Pickup is done by your person for Return Request for 74855796 Diwali offer canon printer MG2570s on 24/12/2015 at around 11:45 am.Kindly replace me the good product this time as soon as possible. Awaiting for your reply.

Kind Regards, Pooja Padwal

From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>

Sent: Thu, 24 Dec 2015 09:34:40

To: pooja padwal <pooja.[protected]@rediffmail.com>

Subject: [ShopClues.com] Reverse Pick Up Initiated for Return Request for 74855796

Attachment(s)
Reverse_Logistics.jpg


Cheers,
ShopClues Support Team.

Shopclues Team Members,

How many days more you will take to replace my product. I just fedup with your service that's why people don't trust on shop clues site.You delivered me defective canon printer on 16th Nov.15 till today 24th Nov.15 i am facing problem i called you so many times i spoken with your every team member .Sanjyogita / Anish / Gyaneshwar / Himanshu / Ravi ETC ETC.When i will get my printer.Otherwise i have to go Consumer Forum.

Pooja Padwal


From: "ShopClues.com"
Sent: Mon, 23 Nov 2015 13:35:30
To: pooja padwal
Subject: [ShopClues.com] Others[protected]
##- Please type your reply above this line -##

Shopclues Support, Nov 23, 1:35 PM:
Dear Pooja,

Greetings from ShopClues.com.

This is with reference to your query regarding order no. 74855796.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best Regards,
Customer Support Team
Sanjay Kumar
ShopClues.com


pooja padwal, Nov 21, 12:05 PM:
Shopclues Team Members,
On 20th Nov.2015 at around 8.04 pm i got a sms from you stating that my return request for order no.74855796 has been declined.I want to no what do you mean by that and why.

And on 21st Nov.2015 at around 8.19 AM you sent an email saying we are working on your return request.I really don't understand you people what game are playing.This type of service you are giving to the customers.
I had spoken with Canon people also Ritika from Canon on 16th Nov.2015 she told me to visit A.R.Computer Services in Vasco-Goa to repair my printer when i visited that place the owner told me he dont have any connection with shopclues and Canon you want to repair than you have to pay me 250 Rs.You people cannot provide me a good service centre whats a use buying from you this product.You are saying within 48 hrs you are going to solve my problem from 6 days i am back of you to repair or replace my product you people don't bother.Now last time i am asking you i want a strong statement from you.You people do the replacement or not.
Awaiting for your reply. Reply as soon as possible.

Pooja Padwal

From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 21 Nov 2015 08:19:42
To: pooja padwal <pooja.[protected]@rediffmail.com>
Subject: [ShopClues.com] Others[protected]


ShopClues Support, Nov 21, 8:19 AM:
Dear Customer,

Greetings from ShopClues.com.

We would like to inform that we have identified multiple tickets/communications against your order with the same concern. We are working over the case in another ticket and will share an update on your concern through a separate ticket.

We appreciate your patience and understanding in this regards. Please do not reply on this mail.

Best Regards,
Customer Support Team
Amrit
ShopClues.com
s::s


pooja padwal, Nov 20, 1:20 PM:
Dear Shopclues members, As per our telephonic conversation on 16th Nov.2015 you told me to mail the Canon Printer details. I ordered one Canon PIXMA MG2570S on 7th Nov.2015 Diwali offer from Shop Clues it is delivered to me on 16th Nov.2015 but when i opened and went to take a xerox a horrible sound started coming from that printer when i went to see why that sound is coming i came to know that one small inside ribbon from that printer is its lying down inside the printer. Please i want it to be replace with new one or if you can repair it then fine. Printer Details are as follows:- Order Date:-7/11/2015 Received Date:-16/11/2015 Order No.74855796 Product Name:- Canon PIXMA MG2570S Please do the needful as soon as possible before i take any further decision. I am awaiting for your reply. Please feel free to contact me:- [protected] / [protected] / [protected] With Regards, Pooja Padwal 131 Atype Quarters, Head Land Sada, Vasco-Goa.
pooja

20 Nov 2015
12:38 PM I WANT TO KNOW WHY U REJECTED MY RETURN REQUEST.ITS A MANUFACTURING DEFECT IT DOESN'T MEAN THAT I DEFECTED THAT PRODUCT.I WANT REPLACEMENT AS SOON AS POSSIBLE BEFORE I TAKE ANY FURTHER DECISION.YOUR TEAM MEMBERS ASKED ME TO GO TO SERVICE CENTRE BUT WHEN I VISITED HE TOLD ME WE DONT HAVE ANY CONNECTION WITH SHOPCLUES IF YOU WANT TO REPAIR IT THAN YOU HAVE TO PAY RS.250/-WHY I SHOULD PAY FOR THIS.PLEASE I WANT REPLY FROM YOU EVERY TIME I M CALLING
pooja

20 Nov 2015
12:43 PM YOU YOU PEOPLE DONT EVEN BOTHER TO CALL AND TELL ME WHAT GOING ON..ITS USELESS I WASTED MONEY ON PRINTER NOW I AM WASTING MONEY ON CALLING YOU PEOPLE AND MAILING YOU.. SO PLZZ TELL ME HOW MANY DAYS I HAVE TO WAIT MORE..WHEN I RECEIVED THAT DAY ONLY I SPOKE TO SANYOGITA SHE GAVE ME SERVICE CENTRE ADD.ON 16TH NOV.2015 WHEN I VISITED THERE ON 17TH NOV. 2015 I SPOKEN WITH ANISH I TOLD HIM WHAT SERVICE CENTRE PEOPLE TOLD ME.BUT STILL YOU REJECTED MY
pooja

20 Nov 2015
12:43 PM YOU YOU PEOPLE DONT EVEN BOTHER TO CALL AND TELL ME WHAT GOING ON..ITS USELESS I WASTED MONEY ON PRINTER NOW I AM WASTING MONEY ON CALLING YOU PEOPLE AND MAILING YOU.. SO PLZZ TELL ME HOW MANY DAYS I HAVE TO WAIT MORE..WHEN I RECEIVED THAT DAY ONLY I SPOKE TO SANYOGITA SHE GAVE ME SERVICE CENTRE ADD.ON 16TH NOV.2015 WHEN I VISITED THERE ON 17TH NOV. 2015 I SPOKEN WITH ANISH I TOLD HIM WHAT SERVICE CENTRE PEOPLE TOLD ME.BUT STILL YOU REJECTED MY
pooja

20 Nov 2015
12:47 PM REQUEST HOW YOU ALL CAN DO WITHOUT INTIMATING ME ON 19THNOV.2015 AGAIN I CALLED AND I SPOKEN WITH HIMANSHU AND HE TOLD ME THEY REJECTED RETURN REQUEST..I WOULD HAVE NOT CALL HIM I WOULD HAVE NEVER COME TO NO THAT U REJECTED MY RETURN REQUEST FROM UR SIDE NO MAIL NO CALL THIS IS YOUR SERVICE..EVERY TIME I HAVE TO TAKE FEEDBACK FROM YOU PLEASE TELL ME WHAT I SHOULD DO NOW..WAITING FOR YOUR REPLY
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