Shop Clues — not receiving my refund

Address:

Hyderabad, Andhra Pradesh

I have ordered a blackberry Z1mobile through shopclues.com I received the product which was not having any wawarranwarranty so I returned the product back through the courier arranged by the company itself ..I have not received my Money yet ...Im trying to call the customer care but no response from there side ...im fed up waiting I want to get the money back but Im not able to understand what to do...feel cheated from the company