Shop Clues — Oder not received but received a mail that My order is delivered and received by the customer

Address:

Guntur, Andhra Pradesh

I ordered a Lunch Box from Shop clues website on 13-may-2015. I was supposed to receive it by 22-may-2015. but till now i.e., 29-may-2015 I didn't receive it. but on 27-may-2015 I received an E-mail stating that the order is delivered and received by the customer. I called the customer care on[protected] for the order. They told that they will send it within 48 hrs, but didn't get that even by 25th-may. Again I called them on 25th may and asked to cancel my order and return the money. They told that the complaint is raised and will get you money with in 48 hrs. but no response after that. Again on 27th I received an E-mail stating that the order is delivered and received by the customer. I asked abt the same and informed that I didn't receive the order. Finally I didn't receive the order till date(29th-may-15). It really useless to shop from Shop clues. And the Telephone number is also not a toll free number. When even I call I've been charged for that.