Shop Clues — Returning of the duplicate product received

Address:Kolkata, West Bengal, 700022
Website:shopclues.com

On 26 Oct 15, I have received the duplicate product of filter which was costing rs 5100 only from shop clues. I came to know from the customer care of the conserned filter that it was a duplicate product provided by the shopclues. From then I had tried several times to return it. I personally call to customer care of shopclues, they had only given the return I'd which is 72497219, but till date their courier didn't picked the product. Please help me in solving my problem.
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    ShopClues.com Phone
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    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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