[Resolved]  Shop Clues — Wrong product

Address:New Delhi, Delhi

I ordered a Polo Winter track suit order no. 9650931 on 25th December, 2013 from Shopclues.com. But, I received Wind Chitter instead of Winter track suit on 29th December, 2013. I immediately wrote them a mail to return it back to them but they surprisingly asked for the Pics. I told them you can't judge the fabric from pics as photos are only to see looks. However, I sent them the pics but now they are saying we have checked with the merchant and it is the same product you ordered. I am surprised how they can judge the fabric by seeing photographs ? I am lodging this complaint against WWW.Shopclues.com and want that wrong product to be taken back & my money should be returned. I request Indian Consumer Complaints Forum to act upon this and please do let me know if any information or any action required from my side. Thanks & Regads Rishabh Chugh [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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