ShopCJ — Return of prestige oven (Otg) & money back transfer

harischandra.sathi

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 533005
Website:	www.shopcj.com

I Purchased prestige company OVEN(OTG) through shopcj on 06.012.2015 which is received on 12.12.2015 and then we requested for product Demo. After makes so many calls, one person came for demo from prestige on 23.12.2015. When the demo person switched on the oven, then immediately he got electric shock and finally the service technician confirmed that it is manufacturing defect product and suggested us to return the product immediately .Accordingly the service technician gave us a complaint letter to submit to SHOPCJ. Then immediately i have forwarded the scan copy of complaint letter on the same day (ie.23.10.2015) to "[protected]@shopcj.com" . Since then we have been calling to shopcj customer service center([protected]) to arragen for collection of the product and return the money Rs.3800. But Shopcj customer care people are telling that you will received a call soon like that they are escaping without resolving the issue. Already 1 month completed to receive the product.

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SHOP CJ Network customer support has been notified about the posted complaint.

Jan 27, 2016

Updated by harischandra.sathi I Purchased prestige company OVEN(OTG) through shopcj on 06.012.2015 which is received on 12.12.2015 and then we requested for product Demo. After makes so many calls, one person came for demo from prestige on 23.12.2015. As part of demo When the service technician switched on the oven, then immediately he got electric shock and finally the service technician confirmed that it is manufacturing defect product and suggested us to return the product immediately .Accordingly the service technician gave us a complaint letter to submit to SHOPCJ. Then immediately i have forwarded the scan copy of complaint letter on the same day (ie.23.12.2015) to "[protected]@shopcj.com" . Since then we have been calling to shopcj customer service center([protected]) to arrange for collection of the product and return the money Rs.3800. But Shopcj customer care people are telling that you will receive a call soon like that they are escaping without resolving the issue. Already 1 month completed to receive the product.

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Comments

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Harischandra, We regret the inconvenience. Please help us with your order # so that we can assist you. Thanks

harika bandari

from Hyderabad, Telangana

i purchased (oven) OTG through shopcj. we thought it is microwave oven.but we unfortunately ordered OTG(OVEN).so we want to exchange it by taking microwave oven.so we call customercare for this problem, they said they don't have microwave oven .so we asked him to give money .he said ok...they are telling that you will receive a call soon like that they are escaping without resoling .already 7days completed to receive the product .

SHOP CJ Network Customer Care's response, Jun 18, 2016

Verified Support

Hi Harika,

We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest.

Regads,
Shop CJ India

Conceicao fernandes

from Mumbai, Maharashtra

Provide ur pick up facility take it product back and return my money